MIDAS Support Engineer

NTT DATA, Inc.; Frisco (TX); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Job summary

NTT DATA is seeking an experienced MIDAS Care Management Application Support Analyst (L2) in Frisco, TX to provide production support, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role covers Case Management, Utilization Management, Quality Management, Risk Management, and regulatory compliance workflows across healthcare organizations.

Responsibilities include troubleshooting incidents, performing upgrades and patches, and coordinating with

Qualifications

• 5+ years of experience in MIDAS or Care Management applications.
• Experience providing L2 production support, configuration, and optimization.
• Ability to troubleshoot, test, upgrade, patch and coordinate with vendors.

Responsibilities

• Provide L2 MIDAS Care Management support.
• Troubleshoot incidents and workflow failures.
• Configure systems, test upgrades, patches, and enhancements.
• Coordinate issue resolution with vendors and internal teams.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor LOS, Care Coordination, and Authorization Management processes.
• Assist in quality, risk, and regulatory reporting and readiness activities.
• Develop and support reports and dashboards for Case Management and Quality Measures.

Skills

Case Management

Quality Management

Denial Management

Regulatory Compliance

Patient Safety & Performance

Education

Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field

Tools

MIDAS Care Management

HL7

EMR Integrations

Job description

We are currently seeking a MIDAS Support Engineer to join our team in Frisco, Texas (US-TX), United States (US).

Job Description – MIDAS Care Management Application Support Analyst (L2)

Position Summary

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations.

Key Responsibilities

MIDAS Application Support

• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor and support:
• Length of Stay (LOS)
• Care Coordination
• Authorization Management
• Medical Necessity Reviews
• Assist in denial prevention and documentation improvement initiatives.

Quality & Risk Management

• Support quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.

Reporting & Analytics

• Develop and support reports and dashboards for:
• Case Management
• Quality Measures
• Regulatory Compliance Metrics
• Perform data extraction, validation, and operational reporting.

Documentation & Training

• Create and maintain system documentation, user guides, and knowledge articles.
• Provide end-user support and training for MIDAS workflows and enhancements.

Required Skills & Experience

Functional Knowledge- 5+ years of experience in the below skills

• Case Management
• Quality Management
• Denial Management
• Regulatory Compliance
• Patient Safety & Performance Improvement

Technical Skills- 5+ years of experience in the below skills

Experience supporting MIDAS Care Management applications.

• Strong troubleshooting, configuration, and workflow optimization skills.
• Knowledge of healthcare analytics and reporting.
• Experience with EMR integrations and healthcare interoperability (HL7 preferred).
• Ability to support application upgrades, patches, and testing activities.

Qualifications

• Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.
• L2 Support: 5+ years of experience supporting MIDAS or Care Management applications.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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Nearest Secondary Market: Fort Worth
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