Senior MIDAS Care Management Support Engineer

NTT DATA, Inc.; Frisco (TX); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Job summary

NTT DATA is seeking an experienced MIDAS Care Management Application Support Analyst (L2) in Frisco, TX to provide production support, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role covers Case Management, Utilization Management, Quality Management, Risk Management, and regulatory compliance workflows across healthcare organizations.

Responsibilities include troubleshooting incidents, performing upgrades and patches, and coordinating with

Qualifications

• 5+ years of experience in MIDAS or Care Management applications.
• Experience providing L2 production support, configuration, and optimization.
• Ability to troubleshoot, test, upgrade, patch and coordinate with vendors.

Responsibilities

• Provide L2 MIDAS Care Management support.
• Troubleshoot incidents and workflow failures.
• Configure systems, test upgrades, patches, and enhancements.
• Coordinate issue resolution with vendors and internal teams.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor LOS, Care Coordination, and Authorization Management processes.
• Assist in quality, risk, and regulatory reporting and readiness activities.
• Develop and support reports and dashboards for Case Management and Quality Measures.

Skills

Case Management

Quality Management

Denial Management

Regulatory Compliance

Patient Safety & Performance

Education

Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field

Tools

MIDAS Care Management

HL7

EMR Integrations

Job description

NTT DATA is seeking an experienced MIDAS Care Management Application Support Analyst (L2) in Frisco, TX to provide production support, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role covers Case Management, Utilization Management, Quality Management, Risk Management, and regulatory compliance workflows across healthcare organizations.

Responsibilities include troubleshooting incidents, performing upgrades and patches, and coordinating with