Senior Clinical Analyst

CPA Recruiter Online; Plymouth Meeting (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

A healthcare staffing firm is seeking a Senior Analyst to support the Midas application within an acute care environment. The role includes system implementation, user training, and resolving customer support tickets. Candidates must have a background in Clinical Information Systems and a minimum of 5 years of experience. The position offers a collaborative work environment where technical guidance is provided to staff, and project management standards are adhered to. Strong communication skills are essential for this role.

Qualifications

• 5 to 7 plus years of experience in a relevant role.
• Clinical Information Systems experience in acute care, multi-facility setting.
• Ability to create project plans, test scripts, and education materials.

Responsibilities

• Perform system implementation and support for the Midas application.
• Research and resolve customer support center tickets.
• Provide training and technical support to users.

Skills

System Implementation

Technical Support

Data Analysis

Clinical Information Systems

Project Management

Communication Skills

Education

Associate's Degree

Bachelor's Degree (preferred)

Job description

Perform Senior Analyst activities related to support for our acute care Midas application

1. System Implementation

• Regularly meets with users, vendors, and IS staff to develop/modify system specifications.
• Designs solutions for applications and prepares the appropriate documentation.
• Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
• Performs Q/A on application functionality.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Adheres to appropriate company Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Oversees the training of users in operating procedures for application.
• Provides on call after hours support as required

2. System Maintenance/Support

• Researches and resolves Customer Support Center Tickets including major application upgrades.
• Adheres to Service Level and Change Management Policies.
• Provides on-call support as scheduled.
• Establishes and maintains regular communications with user community.
• Conducts data analysis and provides in-depth ad-hoc reporting which results in recommendations for system/process changes which impact the end-user and the enterprise
• Maintains all documentation of the Midas + Care Management, Seeker and STATIT systems
• Evaluates procedures and operations as they relate to information technology and MIDAS+ system implementation processes

3. Administration and Oversight

• Provides technical support and guidance to other team members as required.
• Maintains Service Excellence principles.
• Prepares and promptly submits all routine and special reports.
• Interviews applicants for vacant positions as needed using appropriate interview techniques.
• Contributes to performance evaluation of junior staff members as needed.
• Keeps management well informed of activities, needs, problems.
• Performs other tasks as required by management.

4. Perform other duties as assigned.

Qualifications

Requirements
:

• Associate's Degree, Bachelor's Degree preferred
• 5 to 7 plus years of experience
• Five or more years of Clinical Information Systems experience in acute care, multi-facility setting supporting the Midas application or two or more of the following modules: Quality, Case Management, Risk Management, Patient Relations or Infectious Disease
• Experienced report writers or individuals who have worked with the application and have advanced functional knowledge of Midas would be considered for this position.
• Working knowledge of clinical system application design, development, implementation, enhancement, support methods and practices.
• Comprehensive working knowledge of clinical application analysis, design, build, deployment and modification as well as troubleshooting techniques.
• Ability to work with end users to determined software specifications, hardware requirements and process improvement workflows.
• Ability to create system documentation, project plans, test scripts and education materials.
• Working knowledge of project management methodology, ITIL and IS standards, change control, quality and system performance methods and metrics.
• Working knowledge of project and life cycle management methodology.
• General familiarity of end user business practices, concepts and terminology sufficient to support the clinical applications.
• Language proficiency in English, with excellent written and verbal skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.