MIDAS Care Management Analyst (L2) — Support & Analytics

RiseMe; Frisco (TX); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

NTT DATA is seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, configuration, and optimization of the MIDAS platform in Frisco, TX. The role covers Case Management, Utilization Management, Quality & Risk Management, and regulatory reporting across healthcare organizations.

Candidates should have 5+ years in MIDAS or Care Management, strong troubleshooting and data reporting skills, and a relevant Bachelor's degree.

Responsibilities

• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor and support LOS, Discharge Planning, Care Coordination, Authorization Management, and Medical Necessity Reviews.
• Assist in denial prevention and documentation improvement initiatives.
• Support quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.
• Develop and support reports and dashboards for UM, Case Management, Patient Safety, Quality Measures, and Regulatory Compliance Metrics.
• Perform data extraction, validation, and operational reporting.
• Create and maintain system documentation, user guides, and knowledge articles.
• Provide end-user support and training for MIDAS workflows and enhancements.

Skills

Case Management

Utilization Management

Quality Management

Risk Management

Denial Management

Regulatory Compliance

Patient Safety & Performance

Education

Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field

Tools

MIDAS Care Management

Job description

NTT DATA is seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, configuration, and optimization of the MIDAS platform in Frisco, TX. The role covers Case Management, Utilization Management, Quality & Risk Management, and regulatory reporting across healthcare organizations.

Candidates should have 5+ years in MIDAS or Care Management, strong troubleshooting and data reporting skills, and a relevant Bachelor's degree.