MIDAS Care Management Application Support Analyst (L2)

NTT DATA, Inc.; Frisco (TX); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Employee assistance

Job summary

NTT DATA Services is seeking an experienced MIDAS Care Management Application Support Analyst (L2) for our Frisco, Texas team. You will provide production support, configuration, and optimization of the MIDAS platform across Case Management, Utilization, and Quality workflows.

Responsibilities include troubleshooting, system upgrades, and coordinating with vendors. You will help improve patient safety, regulatory compliance, and performance metrics while delivering end-user training and

Qualifications

• Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.

Responsibilities

• Provide L2 support for MIDAS Care Management modules and resolve user incidents.
• Configure, test, upgrade, patch and enhance MIDAS workflows and reports.
• Coordinate with vendors and internal teams for issue resolution and deployment.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor LOS, Care Coordination, Authorization Management, and Medical Necessity reviews.

Skills

Case Management

Quality Management

Denial Management

Regulatory Compliance

Patient Safety & Performance

Education

Bachelor's degree in Healthcare Informatics/IT/Healthcare Admin

Tools

EMR integrations

HL7

Job description

MIDAS Care Management Application Support Analyst (L2)

Location: Frisco, TX, US

Company: NTT DATA Services

We are currently seeking a MIDAS Care Management Application Support Analyst (L2) to join our team in Frisco, Texas (US-TX), United States (US).

Job Description – MIDAS Care Management Application Support Analyst (L2)

Position Summary

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations.

Key Responsibilities

• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor and support:
• Length of Stay (LOS)
• Care Coordination
• Authorization Management
• Medical Necessity Reviews
• Assist in denial prevention and documentation improvement initiatives.

Quality & Risk Management

• Support quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.

Reporting & Analytics

• Develop and support reports and dashboards for:
• Case Management
• Quality Measures
• Regulatory Compliance Metrics
• Perform data extraction, validation, and operational reporting.

Documentation & Training

• Create and maintain system documentation, user guides, and knowledge articles.
• Provide end-user support and training for MIDAS workflows and enhancements.

Required Skills & Experience

Functional Knowledge- 5+ years of experience in the below skills

• Case Management
• Quality Management
• Denial Management
• Regulatory Compliance
• Patient Safety & Performance Improvement

Technical Skills- 5+ years of experience in the below skills

Experience supporting MIDAS Care Management applications.

• Strong troubleshooting, configuration, and workflow optimization skills.
• Knowledge of healthcare analytics and reporting.
• Experience with EMR integrations and healthcare interoperability (HL7 preferred).
• Ability to support application upgrades, patches, and testing activities.

Qualifications

• Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.
• L2 Support: 5+ years of experience supporting MIDAS or Care Management applications.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each user’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
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