Mid Support Engineer

encora10; Stati Uniti; Remoto; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

encora10 is seeking a production support specialist to monitor regional business applications and ensure service availability. The role, based remotely with Costa Rica, combines incident handling, SQL troubleshooting, and deployment support.

You will work with Oracle SQL, Linux environments, and cloud services, while leveraging Splunk/Dynatrace for monitoring and building dashboards and alerts to preempt issues.

Competenze

• 3–8 years of experience in production support or related technical support role.
• Advanced Oracle database knowledge and strong SQL skills.
• Experience with Linux infrastructure and cloud services.
• Practical monitoring and debugging skills using tools like Splunk or Dynatrace.
• Experience creating or optimizing monitoring dashboards and alerts.
• Familiarity with GitHub, Jenkins and CI/CD or deployment processes.
• Knowledge of ITIL practices for incidents, problems, and change requests.

Mansioni

• Monitor production applications, investigate incidents, and reduce downtime to meet service commitments.
• Write and troubleshoot Oracle SQL statements (DDL/DML, joins, aggregates, conditional expressions).
• Analyze server and application logs; build or tune dashboards and alerts to surface issues early.
• Assist with build and deployment workflows; troubleshoot application behavior and maintain supporting infrastructure.
• Follow operational processes for incidents, problems, and change requests.

Conoscenze

Oracle SQL

Linux

Cloud services

Monitoring

Incident handling

Dashboarding

CI/CD

ITIL practices

Strumenti

Splunk

Dynatrace

GitHub

Jenkins

Descrizione del lavoro

Role overview

Provide production support for regional business applications, helping maintain service availability and meet agreed response targets. The work combines incident handling, database troubleshooting, monitoring, and deployment support in a remote role based in Costa Rica.

Responsibilities

• Monitor production applications, investigate incidents, and work to reduce downtime and meet service commitments.
• Write and troubleshoot Oracle SQL, including data definition and manipulation statements, joins, aggregate functions, and conditional expressions.
• Analyze server and application logs, and build or tune dashboards and alerts to surface issues early.
• Assist with build and deployment workflows, troubleshoot application behavior, and maintain supporting infrastructure.
• Follow operational processes for incident, problem, and change requests.

Requirements

• 3–8 years of experience in production support or a related technical support role.
• Advanced Oracle database knowledge and strong SQL skills.
• Experience with Linux infrastructure and cloud services.
• Practical monitoring and debugging skills, including experience with Splunk, Dynatrace, or comparable tools.
• Experience creating or optimizing monitoring dashboards and alerts.
• Familiarity with GitHub, Jenkins, and CI/CD or deployment processes.
• Knowledge of ITIL practices covering incidents, problems, and change requests.

Nice to have

• Experience supporting business-critical services in round-the-clock production environments or under strict availability targets.
• Familiarity with data management and analytics environments.
• Strong incident investigation and resolution skills.