Mid Support Engineer

Encora; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Coforge is seeking a Mid Support Engineer to provide production support for US regional applications from a remote location in Costa Rica. The role emphasizes strong SQL/Oracle DB skills, Linux administration, and hands-on monitoring with Splunk and Dynatrace.

You will assist with CI/CD processes using GitHub and Jenkins and maintain proactive incident management aligned with ITIL practices. The ideal candidate has 3–8 years of experience in production or technical support, with a proven ability

Qualifications

• 3–8 years of relevant experience in Production Support or related technical support environments.
• Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.
• Experience working with Linux-based infrastructure and cloud services.
• Strong monitoring and debugging skills for server and application logs.
• Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.
• Experience creating and optimizing monitoring alerts and dashboards.
• Experience with GitHub for code debugging and Jenkins for deployments.
• Experience setting up tools and required infrastructure.
• Knowledge of ITIL processes, including Incidents, Problems, and RFCs.

Responsibilities

• Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.
• Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.
• Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.
• Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.

Skills

Production Support

SQL

Oracle DB

Linux

GitHub

Jenkins

Splunk

Dynatrace

ITIL

CI/CD

Tools

GitHub

Jenkins

Splunk

Dynatrace

Job description

Job Title: Mid Support Engineer
Key Skills: Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD
Experience: 3–8 YOE
Location: Costa Rica
Mode: Remote

We at Coforge are hiring Mid Support Engineer (#15124-5-1) with the following skill set.

Key Responsibilities

• Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.

• Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.

• Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.

• Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.

Required Skills & Qualifications

• 3–8 years of relevant experience in Production Support or related technical support environments.

• Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.

• Experience working with Linux-based infrastructure and cloud services.

• Strong monitoring and debugging skills for server and application logs.

• Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.

• Experience creating and optimizing monitoring alerts and dashboards.

• Experience with GitHub for code debugging and Jenkins for deployments.

• Experience setting up tools and required infrastructure.

• Knowledge of ITIL processes, including Incidents, Problems, and RFCs.

Preferred Skills:

• Experience supporting business-critical applications in 24/7 production environments.

• Strong troubleshooting and incident-resolution capabilities.

• Familiarity with Data Management & Analytics environments.

• Experience supporting applications with strict SLA and availability requirements.

Posted On: 21-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.