Mid‑Market SaaS Account Manager (AI-Driven)

King River Capital Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary & Equity

401(k) Program with a 4% match

Health, Dental, Vision and Life Insurance

Flexible Time Off (FTO) + Holidays

Monthly Wellness Stipend

Job summary

King River Capital Group is seeking a Mid-Market Account Manager to enhance customer satisfaction and growth. In this role, you will drive customer success by leveraging Replit’s AI-powered platform and ensure client retention. Ideal candidates will have strong SaaS experience, excellent communication skills, and the ability to manage customer relationships effectively.

This full-time position is based in New York City and offers a competitive salary, benefits including health insurance, a 401(k) program, and opportunities for professional development.

Qualifications

• 3‑5+ years in Customer Success or technical sales, preferably in SaaS.
• Excellent at explaining technical concepts to non-technical audiences.
• Proven track record in meeting renewal and expansion targets.

Responsibilities

• Serve as the primary relationship owner for assigned customer portfolio.
• Champion customer success and help businesses realize AI potential.
• Execute renewal processes focusing on expansion and partnership.

Skills

Customer Success

Technical sales

Communication

Problem-solving

Relationship management

Time management

Education

Degree in Computer Science, Engineering, or Business

Tools

Hubspot CRM

Customer success platforms

ZoomInfo

Job description

King River Capital Group is seeking a Mid-Market Account Manager to enhance customer satisfaction and growth. In this role, you will drive customer success by leveraging Replit’s AI-powered platform and ensure client retention. Ideal candidates will have strong SaaS experience, excellent communication skills, and the ability to manage customer relationships effectively.

This full-time position is based in New York City and offers a competitive salary, benefits including health insurance, a 401(k) program, and opportunities for professional development.