Mid-Market Growth Account Manager: Strategic Relationships

Language Services Associates, Inc.; Horsham (PA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with partial match

Generous benefits package

Job summary

LSA, located in Horsham, PA, is seeking an Account Manager to protect, grow, and deepen a targeted mid-market Growth Account portfolio. You will own customer relationships, advocate for clients, and coordinate internal resources to improve outcomes, increase utilization, and expand service adoption.

This role requires proactive engagement, renewal readiness planning, and collaboration with Product, Marketing, Sales Enablement, and Operations to identify consultative growth opportunities and

Qualifications

• Strong verbal and written communication skills.
• Effective relationship-building and networking abilities.
• Consultative account management, growth planning, and opportunity identification.
• Analytical orientation with ability to interpret trends.
• Familiarity with CRM systems, MS Office, and customer reporting/tools.

Responsibilities

• Cultivate and maintain stakeholder relationships across assigned mid-market Growth Accounts.
• Identify, qualify, and advance consultative growth opportunities within accounts with internal partners.
• Own renewal readiness planning including renewal timelines, pricing, and satisfaction.
• Develop proactive engagement plans with regular touchpoints (at least every 60 days).
• Provide timely responses and resolve customer inquiries, coordinating with internal support teams.

Skills

Verbal communication

Written communication

Relationship building

Networking

Account management

Growth planning

Opportunity identification

Analytical orientation

CRM familiarity

MS Office

Reporting

Time management

Portfolio prioritization

Follow-through

Organizational skills

Tools

CRM systems

MS Office

Job description

LSA, located in Horsham, PA, is seeking an Account Manager to protect, grow, and deepen a targeted mid-market Growth Account portfolio. You will own customer relationships, advocate for clients, and coordinate internal resources to improve outcomes, increase utilization, and expand service adoption.

This role requires proactive engagement, renewal readiness planning, and collaboration with Product, Marketing, Sales Enablement, and Operations to identify consultative growth opportunities and