Customer Education Manager (Fully Remote)

BioRender; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

BioRender is a remote-first company delivering software for scientists to create professional-grade figures, presentations, and data visualizations. We are seeking a role to own the Help Center, Learning Hub, and training materials to help users succeed.

You will partner with Product, Marketing, and GTM to drive adoption and retention. Ideal candidates have 1+ years in technical writing or instructional design at a SaaS company, with a life sciences background and strong collaboration skills.

Qualifications

• 1+ years in technical writing, customer education, or instructional design at a SaaS company.
• Life sciences background and strong cross-functional collaboration skills.

Responsibilities

• Own the Help Center, Learning Hub, and training materials that teach users to succeed with BioRender.
• Keep documentation accurate and discoverable while building courses and videos.
• Use data to fill content gaps and improve learner outcomes.
• Liaise with Product, Marketing, and GTM on product releases.

Skills

Technical writing

Education materials

Cross-functional collaboration

SaaS experience

Job description

• Own the Help Center, Learning Hub, and training materials that teach users to succeed with BioRender.
• Partner with Product, Marketing, and GTM to drive adoption and retention.

What You'll Do:

• Keep documentation accurate and discoverable while building courses and videos.
• Use data to fill content gaps and improve learner outcomes.
• Liaise with Product, Marketing, and GTM on product releases.

What We're Looking For:

• 1+ years in technical writing, customer education, or instructional design at a SaaS company.
• Life sciences background and strong cross-functional collaboration skills.

Why Join Us:

• Mission-driven, remote-first team backed by Y Combinator, with users in 200+ countries.

BioRender builds software for scientists to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists in 200+ countries, it is a remote-first, mission-driven team.