Mid-Market Customer Success Manager

Overjet; San Mateo (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid workplace

401k matching

Medical, Dental and Vision coverage

Life and AD+D Insurance

Paid parental leave

HSA with employer contribution

Flexible time off

Job summary

Overjet is seeking a detail-oriented Customer Success Manager to ensure our dental clients thrive on our AI-powered platform. You will manage mid-market accounts, drive adoption, and pursue expansions while reducing churn.

In this hybrid role, you’ll collaborate with dental offices and internal teams to optimize onboarding, training, and ongoing account health, using data-driven approaches to hit KPIs and growth targets.

Qualifications

• Bachelor’s degree or extensive experience.
• 3+ years of experience in customer success in B2B SaaS.
• Previous experience with renewals, expansions, and up-sells.
• Excellent communication and interpersonal skills.
• Experience in Management Consulting preferred.
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology.
• Strong work ethic and hustle to achieve results in a high-growth startup environment required.

Responsibilities

• Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership.
• Drive client success during the pilot phase, ensuring Overjet wins out above our competition.
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices.
• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell.
• Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion.
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage.
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels.
• Employ the total office concept, ensuring every member of the dental office staff is engaged.

Skills

Customer success experience

Renewals & expansions

Communication skills

Management consulting experience

Interest in AI/health tech

Work ethic

Education

Bachelor's degree or extensive experience

Job description

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.

Responsibilities

• Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership

• Drive client success during the pilot phase, ensuring Overjet wins out above our competition

• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices

• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell

• Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion

• Plan account expansion initiatives and targeted campaigns for accounts with lower usage

• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels

• Employ the total office concept, ensuring every member of the dental office staff is engaged

Qualifications

• Bachelor’s degree or extensive experience

• 3+ years of experience in customer success in B2B SaaS

• Previous experience with renewals, expansions, and up-sells

• Excellent communication and interpersonal skills

• Experience in Management Consulting preferred

• Excitement to learn about artificial intelligence, insurance, dentistry, and technology

• Strong work ethic and hustle to achieve results in a high-growth startup environment required

Why Overjet?

• Competitive Compensation and Equity

• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location

• 401k plans with a matching program

• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered

• Life and AD+D Insurance

• 8 weeks Paid Parental Leave

• Optional HSA with Employer contribution

• Flexible Time Off and company paid holidays

• Annual Learning and Development Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet’s Values

• Excellence: Aim Higher

• Velocity: Quickly Deliver Results

• Ownership: Go the Extra Mile

• Win-win: Care Deeply

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston

• #4 on FastCompanys’s Most Innovative Companies list in Healthcare for 2026

• Named one of the TIME Best Inventions of 2024

• Recognized in Newsweek’s Most Loved Workplaces in America 2024

• Won the Dental Health category at Digital Health Awards 2024 and 2024 Best Places to Work by Built In

• Recognized as one of the Top Startups of 2023 by LinkedIn

• Included on the definitive 2022 Forbes AI 50

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don’t meet 100% of the qualifications for this job, we strongly encourage you to apply!