Mid-Market Customer Success Manager

OVERJET; San Mateo (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and equity

Hybrid workplace flexibility

401(k) matching program

99% employee premium coverage for medical, dental, and vision

8 weeks paid parental leave

Job summary

OVERJET in San Mateo is seeking a detail-oriented Customer Success Manager responsible for ensuring customers thrive with Overjet’s software platform. This candidate will manage Mid-Market accounts, focusing on building strong relationships during the pilot phase and executing customer success strategies.

Applicants should have 3+ years of B2B customer success experience and a willingness to learn about AI and dentistry. The position offers a hybrid work model with flexibility.

Qualifications

• 3+ years of experience in customer success in B2B SaaS.
• Previous experience with renewals, expansions, and upsells.
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology.

Responsibilities

• Managing Mid-Market accounts, focusing on relationship building.
• Drive client success during the pilot phase.
• Execute customer success strategy based on metrics.

Skills

Customer success management

Communication skills

Interpersonal skills

Experience in B2B SaaS

Account management

Education

Bachelor's degree or extensive experience

Job description

Lead the Future of Dentistry.

Overjet is the world‑leader in dental AI. Thousands of dental providers and insurers rely on our platform to deliver the best possible care.

The Role

We’re looking for a detail‑oriented and process‑driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.

Responsibilities

• Managing Mid‑Market accounts, primarily working with dental office leadership and central office leadership.
• Drive client success during the pilot phase, ensuring Overjet wins above competition.
• Execute the customer success strategy, focusing on high‑touch points and relationship building with dental offices.
• Achieve individual metrics and KPIs designed to utilize a data‑based approach within the Customer Success Team, including expansion, usage, and upsell.
• Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion.
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage.
• Conduct frequent reviews (in‑person and via phone) with accounts and team to determine customer satisfaction and utilization levels.
• Employ the total office concept, ensuring every member of the dental office staff is engaged.

Qualifications

• Bachelor’s degree or extensive experience.
• 3+ years of experience in customer success in B2B SaaS.
• Previous experience with renewals, expansions, and upsells.
• Excellent communication and interpersonal skills.
• Experience in Management Consulting preferred.
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology.
• Strong work ethic and hustle to achieve results in a high‑growth startup environment.

Benefits

• Competitive compensation and equity.
• Hybrid workplace that provides flexibility and vibrant in‑person workspaces.
• 401(k) plans with a matching program.
• Medical, dental, and vision coverage: 99% employee premium covered, 75% dependent premium covered.
• Life and AD&D insurance.
• 8 weeks paid parental leave.
• Optional HSA with employer contribution.
• Flexible time off and company‑paid holidays.
• Annual learning and development stipend.

Hybrid Workplace

We have a unique hybrid workplace at Overjet, combining in‑person collaboration with the flexibility of remote work. Many positions are based in San Mateo, New York City, Boston, and Salt Lake City. Employees in these “geo‑hubs” come to the office on Tuesdays and Wednesdays, with the option to work from home the rest of the week.

EEOC

Overjet is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team, so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.