AI-Driven CX Manager for Retention & Renewals

United States Digital Space LLC; United States; Hybrid; USD 57,000 - 78,000; Full time

Benefits offered by this job

Equity plan

Job summary

The company is seeking a Customer Experience Manager to lead post-sale journeys, from onboarding through renewal. You will build strategic relationships with stakeholders, articulate ROI, and collaborate with Sales to forecast and close renewals while maximizing upsell opportunities.

You will embed AI-driven optimization into daily workflows, analyze usage metrics, and automate routine tasks to improve customer outcomes and operational efficiency.

Qualifications

• Fluency in Hebrew required.
• Strong problem solving and analytical skills.
• Willingness to learn networking and internet fundamentals.
• Experience in commercial sales, negotiations, and deal closure.
• Ability to manage multiple portfolio demands and drive retention.

Responsibilities

• Lead customer lifecycle from onboarding to renewal and expansion.
• Own renewal negotiations and pricing strategy to maximize retention and upsell.
• Collaborate with Product, Engineering, Support, Marketing and Sales.
• Develop long-term relationships and capture customer feedback for product needs.
• Leverage AI tools to optimize customer workflows and forecast opportunities.

Skills

Hebrew fluency

Problem solving

Networking knowledge

Sales mindset

Data-driven decisions

Education

Bachelor's degree

Job description

The company is seeking a Customer Experience Manager to lead post-sale journeys, from onboarding through renewal. You will build strategic relationships with stakeholders, articulate ROI, and collaborate with Sales to forecast and close renewals while maximizing upsell opportunities.

You will embed AI-driven optimization into daily workflows, analyze usage metrics, and automate routine tasks to improve customer outcomes and operational efficiency.