Mid-Market Account Executive

Customer.io; United States; Remote; USD 95,000 - 190,000; Full time

Job summary

Customer.io is seeking a motivated Mid-Market Account Executive to join their sales team. This role involves full-cycle sales activities, including prospecting and closing deals in a fast-paced environment. Ideal candidates will have experience in B2B SaaS, particularly in Marketing Technology, and a proven track record of success.

Benefits

Unlimited PTO

16 weeks paid parental leave

100% paid insurance premiums for medical, dental, and vision

Retirement matching up to 5%

$1,500 annual health budget

$250/month remote work stipend

$300/month co-working space reimbursement

$2,000/year professional development budget

$1,500 home office setup budget

One-month sabbatical after five years

Qualifications

• At least 2 years of top performance in a B2B SaaS Account Executive role.
• Proven track record of quota achievement.
• Familiarity with MEDDPICC or similar sales frameworks.

Responsibilities

• Prospect within our ICP in the Americas through cold and warm outreach.
• Conduct discovery calls and close sales.
• Collaborate with the SDR team to improve lead quality.

Skills

Communication

Problem Solving

Sales Strategies

Customer-Centric Mindset

Job description

Hello, my name is Leah, Recruiter at Customer.io!

We're seeking a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io. This is a unique opportunity to be part of a thriving, fast-paced environment and elevate your sales career. Ideal candidates will have experience with mid-market deals in the MarTech or SaaS space and seek roles with upward mobility potential.

As a Mid-Market Account Executive, you will represent Customer.io to our largest prospective customers.

This role involves full-cycle sales activities (prospect, demo, close). You will source your own opportunities and also handle qualified inbound and outbound demand generated by our SDR team.

We have a supportive Customer Success team to transition customers to and a Technical Support team to assist with technical inquiries, ensuring comprehensive support for our customers.

About the job

This is a unique opportunity to join a thriving, fast-paced team and advance your sales career. Experience in the MarTech or SaaS space and a desire for upward mobility are key.

Our AEs manage the entire sales cycle, from prospecting to closing. They also work with inbound and outbound leads sourced by our sales development team.

We provide a supportive environment with a Customer Success team and Technical Support to help you succeed.

Some things you'll do...

• Prospect within our ICP in the Americas through cold and warm outreach (calls, emails, LinkedIn).
• Handle qualified leads, conduct discovery calls (using MEDDPICC), and close sales.
• Collaborate with the SDR team to improve lead quality and sales strategies.
• Schedule and deliver online demos to qualified prospects.
• Identify customer needs and demonstrate how Customer.io's solutions can address them.
• Maintain and report on sales metrics, trends, and administrative tasks.
• Explain and showcase our products' features and benefits.

About you...

• Located in the Americas.
• At least 2 years of top performance in a B2B SaaS Account Executive role, preferably in Marketing Technology.
• Proven track record of quota achievement.
• Familiarity with MEDDPICC or similar sales frameworks.
• Excellent communication skills, both written and verbal, with a professional phone presence.
• Ability to understand customer needs and recommend relevant solutions.
• Capable of prioritizing in a fast-paced environment.
• Creative problem solver with customer-centric mindset.
• Growth mindset and customer-first attitude.

About Customer.io

Our mission is to power automated communication that people enjoy receiving. Over 7,100 internet businesses use Customer.io to manage and track email, SMS, push notifications, and in-app messages, leveraging behavioral data to increase relevance.

Compensation includes a starting salary of $95,000 USD base + $95,000 variable, totaling $190,000 USD OTE, subject to market adjustments.

Benefits include:

• Unlimited PTO (minimum 20 days), holidays, and sick leave.
• 16 weeks paid parental leave.
• 100% paid insurance premiums for medical, dental, and vision.
• Retirement matching up to 5%.
• $1,500 annual health budget.
• $250/month remote work stipend.
• $300/month co-working space reimbursement.
• $2,000/year professional development budget.
• $1,500 home office setup budget.
• One-month sabbatical after five years.
• Opportunities for in-person meetups.

Final candidates will complete employment and education verification as part of our pre-employment process.

Customer.io is committed to diversity, equity, and inclusion, striving to build an inclusive culture and equitable hiring practices.