Mid-Level Help Desk Engineer — Windows, Hybrid AD & VPN

Triton Systems, Inc.; Chelmsford (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Triton Systems, Inc. in Chelmsford, MA seeks a proactive Mid-Level Help Desk Engineer to join the internal IT team. You will provide end-to-end technical support for on-site and remote staff, handling Windows issues, hybrid Active Directory, and Microsoft 365 workloads.

The role emphasizes operational readiness and strict security compliance. You will use NinjaOne for remote management, manage user profiles, assist with VPNs, and document changes while communicating clearly with non-native

Qualifications

• Experience with help desk or desktop engineering environments.
• Experience supporting Windows in hybrid AD and Microsoft 365.
• Knowledge of security and compliance in government contracting.
• Ability to explain complex fixes to non-native English speakers.

Responsibilities

• Provide remote and on-site user support for local and distributed staff.
• Manage endpoints with NinjaOne, including patching and health reporting.
• Assist with identity management, SharePoint permissions, and file access.
• Maintain compliance with defense contractor security baselines.

Skills

Strong communication skills

Troubleshooting

Tools

NinjaOne

SharePoint

Keeper Password Manager

Job description

Triton Systems, Inc. in Chelmsford, MA seeks a proactive Mid-Level Help Desk Engineer to join the internal IT team. You will provide end-to-end technical support for on-site and remote staff, handling Windows issues, hybrid Active Directory, and Microsoft 365 workloads.

The role emphasizes operational readiness and strict security compliance. You will use NinjaOne for remote management, manage user profiles, assist with VPNs, and document changes while communicating clearly with non-native