Help Desk Engineer

Triton Systems, Inc.; Chelmsford (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Triton Systems, Inc. in Chelmsford, MA seeks a proactive Mid-Level Help Desk Engineer to join the internal IT team. You will provide end-to-end technical support for on-site and remote staff, handling Windows issues, hybrid Active Directory, and Microsoft 365 workloads.

The role emphasizes operational readiness and strict security compliance. You will use NinjaOne for remote management, manage user profiles, assist with VPNs, and document changes while communicating clearly with non-native

Qualifications

• Experience with help desk or desktop engineering environments.
• Experience supporting Windows in hybrid AD and Microsoft 365.
• Knowledge of security and compliance in government contracting.
• Ability to explain complex fixes to non-native English speakers.

Responsibilities

• Provide remote and on-site user support for local and distributed staff.
• Manage endpoints with NinjaOne, including patching and health reporting.
• Assist with identity management, SharePoint permissions, and file access.
• Maintain compliance with defense contractor security baselines.

Skills

Strong communication skills

Troubleshooting

Tools

NinjaOne

SharePoint

Keeper Password Manager

Job description

Help Desk Engineer

Company Summary

Triton Systems, Inc combines 30+ years of experience with exciting growth and innovation opportunities within the product development and R&D space. We support Government and commercial markets by delivering advanced solutions across applications in defense, security, aerospace, energy, environmental sustainability, and human health. Where we see a larger opportunity, we create new companies to scale these solutions into businesses. Our teams thrive in a collaborative, fast-paced environment where we tackle complex challenges, meet our customers' toughest requirements, and deliver high-impact results-on time, on budget and having fun while doing it.

Position Summary

We are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support for both on-site and remote employees. The ideal candidate will blend strong technical troubleshooting skills (Windows environments, hybrid AD, and network fundamentals) with an understanding of strict IT management workflows using NinjaOne. This role is highly dynamic and serves as a critical pillar for maintaining operational readiness and strict security compliance.

Key Responsibilities

End-User & System Support

• Provide remote and on-site support for local and distributed staff.
• Troubleshoot advanced Windows workstation/laptop issues (e.g., corrupt OS recovery, driver conflicts, safe mode diagnostics, and TPM initialization errors).
• Administer and maintain user profiles within a Windows Domain operating in a Hybrid Active Directory configuration.
• Assist users with the complete Microsoft 365 suite (Outlook, Teams, OneDrive/OneCloud, Office apps, and related productivity tools).

Remote Management & Infrastructure Maintenance

• Utilize NinjaOne for day-to-day remote support, monitoring, patching, and endpoint management.
• Perform, audit, and push software installations, packaging, and critical operating system updates.
• Configure and maintain local and network printing infrastructure for multiple physical offices.
• Assist with basic network management, including troubleshooting TCP/IP configurations, testing connections, and supporting remote employees using VPN technologies.

Identity Management & Access Control

• Support the onboarding and offboarding process
• Manage and provision file permissions, document libraries, and collaboration access natively within SharePoint sites.
• Document all system changes, configuration defaults, and resolution paths inside our internal ticketing and knowledge base frameworks.

Compliance

• Adhere strictly to institutional security baselines required of a defense contractor
• Execute other related infrastructure tasks and hardware handling to support a 150-user, multi-site network footprint.

Qualifications

• Experience: 3–5 years of dedicated help desk or desktop engineering experience.
• RMM Tooling: Direct, hands-on experience utilizing NinjaOne for patch management, scripting, and endpoint health reporting.
• Environments: Deep familiarity with Hybrid Active Directory setups, Azure/Entra ID integrations, and SharePoint architecture.
• Networking: Clear understanding of core TCP/IP principles, network switches, and corporate VPN connectivity client tracking.
• Hardware: Proficient in disassembling, upgrading, and diagnosing physical hardware issues on business-class desktops and laptops, including conference room setup and support for Teams meetings.
• Soft Skills: Outstanding universal communication skills; ability to explain complex technical fixes in simple language to non-native speakers.
• Security Clearance: Must be a US Citizen capable of obtaining or maintaining a security clearance (due to defense contractor operating requirements).

Required Experience

Candidates must demonstrate direct, hands‑on administrative or troubleshooting experience with the following platforms:

• RMM & Endpoint Management: NinjaOne (or a closely related framework) for remote access, patch deployment, scripting, and endpoint monitoring.
• Collaboration & File Systems: SharePoint Administration, including permissions mapping, document library structure, and site management.
• Productivity Suites: Comprehensive support of Microsoft Office applications including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Credential Vaulting: Enterprise password management utilities, specifically Keeper Password Manager, to enforce credential hygiene.
• AI & Modern Workflows: Ability to leverage free GenAI tools to accelerate troubleshooting, scripting, and documentation, while strictly maintaining confidentiality guidelines through non-sensitive prompting.

Preferred, Nice-to-Have Skills

• Familiarity with NIST SP 800-171 or CMMC framework system compliance baselines.
• Relevant industry certifications (e.g., Microsoft Certified Modern Desktop Administrator, Network+, CompTIA Security+).

In compliance with federal laws contained in the Immigration Reform and Control Act of 1986, all offers of employment are contingent upon an applicant's ability to satisfy federal requirements regarding proof of identity and the lawful right to be employed in the United States. Further, because in this position you may be given access to Confidential Unclassified Information (CUI), your continuing employment would then be contingent upon your satisfying a background check.

Base salary range is dependent on experience and qualifications

Due to the nature of our business and information associated with this position, interested candidates must be US Citizens.

Triton Systems' Headquarters is located in Chelmsford, Massachusetts.

Come join our success and grow with the strength of these fascinating new technologies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Triton Systems is a U. S. Government contractor, therefore we are required to gather applicant information for Government reporting purposes.

We are an equal opportunity employer - M/F/D/VEEO. We strongly Encourage Qualified Women and Minorities to Apply.