Microtransit Operations Leader — KPI-Driven & Budget-Savvy

Transdev North America; Perris (CA); On-site; USD 90,000 - 112,000; Full time

Job summary

Transdev North America is seeking an Operations Manager to lead Perris Microtransit operations for the Riverside Transit Agency contract. You will supervise microtransit operators, coordinate dispatch and supervision, manage performance metrics, and work with subcontractors to resolve service issues.

The role requires a high school diploma or GED, 3+ years of transit supervisory experience, and strong communication skills.

Qualifications

• High school diploma or GED required.
• 3+ years of relevant transit supervisory experience required.
• Thorough knowledge of transit system regulations and operations.
• Working knowledge of Microsoft Word, Excel and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently; strong attention to details.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Supervises daily activities of all Microtransit operators and coordinates the activities of supervisors and dispatch personnel.
• Maintain client contact routinely to meet or exceed expectations.
• Daily, weekly and monthly review of key operational metrics.
• Work with subcontractors to identify and resolve service issues
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure service requirements are met.
• Tracks, analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improves processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates staff performance; ensures timely completion of tasks.
• Assists in accident/incident investigation; supports safety and training personnel.
• Coordinates with safety and training to meet safety goals.
• Develops the Operations department budget.
• May operate a vehicle in revenue service, if necessary.

Skills

Staff supervision

Operations management

Budget management

Communication

Coaching employees

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

Transdev North America is seeking an Operations Manager to lead Perris Microtransit operations for the Riverside Transit Agency contract. You will supervise microtransit operators, coordinate dispatch and supervision, manage performance metrics, and work with subcontractors to resolve service issues.

The role requires a high school diploma or GED, 3+ years of transit supervisory experience, and strong communication skills.