Operations Control Center General Manager

Transdev North America; Phoenix (AZ); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

2 weeks vacation

Sick days

7 holidays

401(k)

Medical insurance

Dental and vision

Job summary

Transdev North America, based in Phoenix, AZ, seeks an Operations Control Center General Manager to oversee daily operations and ensure safe, reliable transportation. You will lead the control center, guide staff, analyze data, and collaborate with the client to address service issues.

The role requires a Bachelor’s degree and 5+ years in a similar center, with flexibility for weekends and holidays and knowledge of DOT/FTA rules. Competitive benefits and a strong leadership culture are offered.

Qualifications

• Bachelor’s degree or higher is required.
• 5+ years managing an Operations Control Center or similar.
• Flexible schedule including weekends/holidays.
• Working knowledge of FTA rules and regulations.
• Excellent written, verbal, and communication skills.
• Strong critical thinking and problem solving.
• MS Office: Word, Excel, PowerPoint, Access or similar.
• Experience analyzing historical data and developing reports.
• Ability to build effective client and team relationships.

Responsibilities

• Provide leadership to the operations control center.
• Develop staff for peak performance through training and coaching.
• Supervise Phoenix Operations Control Center Supervisors and team.
• Develop and maintain policies and procedures.
• Maintain staffing levels for adequate telephone coverage.
• Review and revise staff performance requirements.
• Analyze operational data and advise senior leadership.
• Conduct performance evaluations for direct reports.
• Collaborate with client on projects and requests.
• Ensure daily metrics are met and staff are properly managed.

Skills

Leadership

Operations management

Staff development

Performance analysis

Communication skills

MS Office

Regulatory awareness

Education

Bachelor’s Degree or higher

Tools

MS Office

Job description

Transdev in Phoenix, AZ is hiring an Operations Control Center General Manager to oversee the day‑to‑day operations of the Public Transit Control Center to ensure reliable and safe transportation services for all passengers who utilize public transportation.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $95,000 – Maximum $115,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 7 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Provides Leadership to the operations control center
• Develops staff for peak performance through consistent orienting, training, assigning, coaching, counseling, communicating job expectations, enforcing policy and procedure, and disciplining employees
• Provides hands‑on supervision of the Phoenix Operations Control Center Supervisors, Controllers, and Data Collection team.
• Develops and consistently maintains policies and procedures
• Maintains staffing levels to ensure adequate telephone coverage – Reviews staffing on a consistent basis to ensure control center is optimally staffed
• Reviews and revises staff performance requirements
• Analyzes operational data and makes recommendations to senior leadership to streamline processes
• Reviews and conducts performance evaluations for direct reports
• Assists client with various projects and requests.
• Maintains and improves operations through innovation, developing staff, and addressing deficiencies
• Accomplishes call center objectives by enforcing policies and procedures
• Ensure daily metrics are met
• Ensures staff are performance managed if not meeting performance standards
• Identifies training opportunities and deficiencies and ensure staff is properly trained
• Manages by periodically walking around. Be visible to answer questions and handle escalated calls & issues above the level of Supervisors
• Attends meetings & conference calls with client
• Supplies operational reports per leadership request
• Addresses employee issues with professionalism and confidentiality
• Collaborate and partner with transit locations including operations, maintenance, dispatch and safety teams to address service issues
• Prioritizes and delegates work
• All other duties as assigned by senior leadership

Qualifications

• Bachelor’s Degree or higher
• 5 yr. minimum experience managing a Operations Control Center environment or comparable experience
• Able to work a flexible schedule, including weekends and holidays
• Must have a working knowledge of FTA rules and regulations
• Excellent written, verbal and communication skills
• Critical thinking and problem‑solving skills
• MS Office; Word, Excel, PowerPoint, Access or similar database
• Experience with analyzing historical data and developing reports
• Establish and maintain effective working relationships with clients, managers, supervisors, Subordinates, and the transit business partners
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be indoors

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: General Managers

Job Type: Full Time

Req ID: 9033

Pay Group: VDD

Cost Center: 709

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.