Operations Manager

Transdev North America; Perris (CA); On-site; USD 90,000 - 112,000; Full time

Job summary

Transdev North America is seeking an Operations Manager to lead Perris Microtransit operations for the Riverside Transit Agency contract. You will supervise microtransit operators, coordinate dispatch and supervision, manage performance metrics, and work with subcontractors to resolve service issues.

The role requires a high school diploma or GED, 3+ years of transit supervisory experience, and strong communication skills.

Qualifications

• High school diploma or GED required.
• 3+ years of relevant transit supervisory experience required.
• Thorough knowledge of transit system regulations and operations.
• Working knowledge of Microsoft Word, Excel and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently; strong attention to details.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Supervises daily activities of all Microtransit operators and coordinates the activities of supervisors and dispatch personnel.
• Maintain client contact routinely to meet or exceed expectations.
• Daily, weekly and monthly review of key operational metrics.
• Work with subcontractors to identify and resolve service issues
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure service requirements are met.
• Tracks, analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improves processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates staff performance; ensures timely completion of tasks.
• Assists in accident/incident investigation; supports safety and training personnel.
• Coordinates with safety and training to meet safety goals.
• Develops the Operations department budget.
• May operate a vehicle in revenue service, if necessary.

Skills

Staff supervision

Operations management

Budget management

Communication

Coaching employees

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to Microtransit route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager and Assistant General Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location. This position is based in Perris, CA, in support of the Riverside Transit Agency Microtransit contract.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $90,000 – maximum $112,000

Key Responsibilities

• Supervises daily activities of all Microtransit operators and coordinates the activities of supervisors and dispatch personnel.
• Maintain client contact routinely to meet or exceed expectations.
• Daily, weekly and monthly review of key operational metrics.
• Expected to work with subcontractors to identify and resolve any service issues
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operational service requirements are met.
• Tracks, compiles, and analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improves processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops the Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Travel requirement outside of immediate area:

Qualifications

• High school diploma or equivalent, such as GED, required
• 3 or more years of relevant transit supervisory experience required
• Thorough knowledge of transit system regulations and operations.
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside; work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possibly sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes, and noise.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities.

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.