Microsoft Programs Lead — ERP/CRM Delivery Manager

rsm

Boston (MA)

On-site

USD 140,000 - 190,000

Full time

6 days ago

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Job summary

RSM in Boston is seeking a Manager in our Program and Project Management (PPM) practice to lead complex Microsoft-centric programs. You will own delivery across multi-workstream initiatives, manage budgets, schedules, and client satisfaction, and serve as a trusted adviser to VP- and Director-level stakeholders.

The role covers Dynamics 365 ERP/CE, Power Platform, Azure integration, and AI-enabled solutions such as Microsoft Copilot.

Qualifications

8+ years of progressive experience delivering enterprise programs and projects in a management consulting environment.
Proven delivery of Microsoft-based programs or workstreams with budgets of $3M+ and teams of 8+ resources.
Solid experience with Dynamics 365 ERP, Dynamics 365 CE, Power Platform, Azure integration services, and Microsoft-aligned ISV solutions.
Strong understanding of project and program governance, financial tracking, risk management, issue resolution, and stakeholder communication.
Experience supporting Organizational Change Management (OCM) activities on enterprise Microsoft implementations.
Client-facing experience engaging VP- and Director-level stakeholders.
Experience engaging with Microsoft field teams and co-sell programs.
Experience delivering Microsoft solutions in one or more industries such as Manufacturing, Financial Services, Professional Services, Healthcare, or Public Sector.
Thorough understanding of the Microsoft FastTrack organization and Success by Design framework, including solution envisioning, implementation planning, deployment readiness, and adoption governance.
Bachelor's degree required
Ability to travel up to 50%.

Responsibilities

Lead delivery of Microsoft programs and major workstreams with budgets ranging from $3M-$8M and teams of 10-20 resources, accountable for schedule, quality, financial performance, and client satisfaction.
Manage multi-workstream initiatives across Dynamics 365 ERP, Dynamics 365 CE, Power Platform, Microsoft Fabric, and Azure integration services.
Lead components of AI-enabled transformation programs leveraging Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI Service.
Establish and operate project governance including integrated plans, RAID management, financial tracking, and executive-ready status reporting.
Apply hybrid delivery methodologies (SAFe, Scrum, waterfall) tailored to client maturity and program complexity.
Lead Organizational Change Management (OCM) activities for Microsoft implementations impacting 100-500+ users, ensuring adoption and readiness.
Support data and analytics delivery using Microsoft Fabric, Power BI, and Purview.
Serve as primary escalation point for project-level risks; partner with Directors on program-level escalations.
Maintain working knowledge of Microsoft commercial licensing (EA, MCA, CSP) and implications for scope and delivery planning.