Microsoft D365 CE Practice Lead – Remote (USA or Canada)

Pearson Carter Limited; New York (NY); Remote; USD 180,000 - 220,000; Full time

Benefits offered by this job

Bonus programmes

Company-paid major medical coverage

Company-paid dental, life, short-term/

Job summary

Pearson Carter Limited is seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Practice Lead to lead and grow an established consulting practice. This remote role spans the USA and Canada, with travel up to 25% and significant influence over profit and growth.

You will lead business development, solution delivery, client relationships and team growth, while remaining hands-on in design and delivery of high-quality D365 CE solutions.

Qualifications

• 8+ years implementing Microsoft Dynamics 365 CE or similar CRM solutions.
• Proven leadership of a D365 CE/CRM consulting practice.
• Field Service experience is essential.
• Experience with Microsoft Dynamics partner consulting.
• Background in client-facing delivery, business development and solution design.
• Strong understanding of D365 CE applications, customer engagement processes, and Power Platform.

Responsibilities

• Lead strategy, operations, and profitability of the D365 CE practice.
• Drive business development, client relationships, discovery, design, estimations and proposals.
• Oversee D365 CE implementations across Sales, Service, Field Service, and Journeys.
• Remain hands-on with solution design, configuration, delivery, and oversight.
• Establish delivery methodologies, best practices, and quality controls.
• Advise clients on CRM strategy, digital transformation, roadmaps and platform adoption.
• Manage, mentor, and develop the consulting team, including recruitment and performance management.
• Collaborate with architects, developers, functional consultants, and Power Platform specialists.

Skills

D365 CE

Field Service

Leadership

CRM strategy

Stakeholder management

Education

Bachelor's degree in business / information systems

Tools

Power Platform

Job description

Job title

Microsoft D365 CE Practice Lead – Remote (USA or Canada)

Job Overview

We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Practice Lead to lead and grow an established consulting practice. This is an excellent opportunity for a senior, hands‑on professional with a strong functional background, Field Service expertise, and proven practice management experience to shape the future of a growing team.

You will lead business development, solution delivery, client relationships, and team growth while remaining involved in designing and delivering high‑quality D365 CE solutions. This role offers significant influence over practice strategy, profit and loss, and future growth, with increased earning potential as the team expands.

Responsibilities

• Lead and grow the Microsoft D365 CE practice, overseeing strategy, operations, and profitability.
• Drive business development, including client relationships, discovery sessions, solution design, estimations, and proposals.
• Lead and oversee D365 CE implementations across Sales, Customer Service, Field Service, and Customer Insights – Journeys.
• Remain hands‑on with functional solution design, configuration, delivery, and implementation oversight.
• Establish delivery methodologies, best practices, solution standards, and quality controls.
• Advise clients on CRM strategy, digital transformation, roadmaps, and platform adoption.
• Manage, mentor, and develop the consulting team, including recruitment and performance management.
• Collaborate with architects, developers, functional consultants, and Power Platform specialists to deliver scalable solutions.
• Take ownership of practice performance, profit and loss, and opportunities for continued growth.

Experience

• 8 years of experience implementing Microsoft Dynamics 365 CE or comparable enterprise CRM solutions.
• Proven experience leading or managing a D365 CE or CRM consulting practice.
• Strong hands‑on functional expertise across D365 CE, with Field Service experience essential.
• Previous experience working for a Microsoft Dynamics consulting partner is essential.
• Background in consulting, including client‑facing delivery, business development, and solution design.
• Strong understanding of D365 CE applications, customer engagement processes, and the Microsoft Power Platform.
• Experience managing teams, developing consultants, and contributing to practice growth and profitability.
• Bachelor's degree in business, information systems, or a related field.
• Excellent communication, presentation, decision‑making, and stakeholder management skills.
• A track record of commitment and progression within previous roles.

Salary/Package

• Salary up to 200,000 USD / 250,000 CAD, with flexibility for exceptional candidates.
• Individual and team performance‑based bonus programmes.
• Additional production, recruiting referral, and new business referral bonuses.
• Company‑paid major medical coverage.
• Company‑paid dental, life, short‑term disability, and long‑term disability insurance.
• 401(k) plan.
• Profit‑and‑loss responsibility and increased compensation potential as the practice grows.

Location

Fully remote across the USA or Canada.

• Travel requirement of no more than 25% annually.
• Opportunity to lead an established Microsoft Dynamics consulting practice with a growing D365 CE team.

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