Senior D365 CE Functional Consultant

Nigel Frank International; United States; Remote; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Flexible home-based working model

Enhanced pension contributions

Life assurance

Job summary

A respected MS Partner based in the United Kingdom is seeking a Senior Dynamics 365 CE Consultant to lead implementations and mentor junior consultants. The ideal candidate will have proven project delivery experience and strong functional knowledge in customer service and automation tools. The role offers a competitive salary of up to £80k depending on experience, flexible home-based working, and additional benefits including enhanced pension contributions.

Qualifications

• Proven experience delivering D365 CE projects in a partner environment.
• Strong understanding of omnichannel/contact centre functionalities.
• Ability to work independently and remain up-to-date with D365 CE advancements.

Responsibilities

• Lead end-to-end D365 CE implementations from discovery to go-live.
• Run workshops to gather requirements and translate them into solutions.
• Manage stakeholders across multiple levels effectively.

Skills

End-to-end D365 CE project delivery experience

Functional knowledge of customer service

Hands-on customisation experience within D365 CE

Exposure to Power Platform

Stakeholder management skills

Job description

We are partnered with a reputable MS Partner who are looking to add a Senior Dynamics 365 CE Consultant to their innovative delivery team!

Looking for a driven, self-starter with strong product knowledge, excellent stakeholder management, requirement gathering & hands‑on customisation/configuration skills.

Responsibilities

• Lead end-to-end D365 CE implementations, from discovery and solution design through to go-live
• Run client workshops, gather requirements, and translate them into functional solutions
• Manage internal and external stakeholders across multiple levels
• Configure and customise D365 CE, working closely with technical teams where required
• Mentor Junior Consultants and contribute to practice development

Key Skills

• Proven end-to-end D365 CE project delivery experience within a MS Partner environment (preferred)
• Strong functional knowledge of customer service, omnichannel/contact centre.
• Hands‑on customisation experience within D365 CE
• Exposure to Power Platform, particularly Power Automate & Power Apps.
• Ability to work autonomously, manage stakeholders effectively, and stay current with D365 CE advancements.
• Starting Salary - up to £80k dependant on experience
• Flexible, home‑based working model
• Enhanced pension contributions, life assurance & more.