D365 CE Practice Lead — Remote Growth Leader

Pearson Carter Limited; New York (NY); Remote; USD 180,000 - 220,000; Full time

Benefits offered by this job

Bonus programmes

Company-paid major medical coverage

Company-paid dental, life, short-term/

Job summary

Pearson Carter Limited is seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Practice Lead to lead and grow an established consulting practice. This remote role spans the USA and Canada, with travel up to 25% and significant influence over profit and growth.

You will lead business development, solution delivery, client relationships and team growth, while remaining hands-on in design and delivery of high-quality D365 CE solutions.

Qualifications

• 8+ years implementing Microsoft Dynamics 365 CE or similar CRM solutions.
• Proven leadership of a D365 CE/CRM consulting practice.
• Field Service experience is essential.
• Experience with Microsoft Dynamics partner consulting.
• Background in client-facing delivery, business development and solution design.
• Strong understanding of D365 CE applications, customer engagement processes, and Power Platform.

Responsibilities

• Lead strategy, operations, and profitability of the D365 CE practice.
• Drive business development, client relationships, discovery, design, estimations and proposals.
• Oversee D365 CE implementations across Sales, Service, Field Service, and Journeys.
• Remain hands-on with solution design, configuration, delivery, and oversight.
• Establish delivery methodologies, best practices, and quality controls.
• Advise clients on CRM strategy, digital transformation, roadmaps and platform adoption.
• Manage, mentor, and develop the consulting team, including recruitment and performance management.
• Collaborate with architects, developers, functional consultants, and Power Platform specialists.

Skills

D365 CE

Field Service

Leadership

CRM strategy

Stakeholder management

Education

Bachelor's degree in business / information systems

Tools

Power Platform

Job description

Pearson Carter Limited is seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Practice Lead to lead and grow an established consulting practice. This remote role spans the USA and Canada, with travel up to 25% and significant influence over profit and growth.

You will lead business development, solution delivery, client relationships and team growth, while remaining hands-on in design and delivery of high-quality D365 CE solutions.