Microsoft Cloud Billing & CSP Operations Expert

SHI International Corporation; New Jersey; Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Zusammenfassung

SHI International Corporation is seeking a Microsoft Cloud Billing & Operations Specialist to act as the contract and financial SME for CSP agreements. You will collaborate with Microsoft, internal sales, and accounting to onboard customers, manage subscriptions, and resolve billing issues.

The role emphasizes licenses provisioning, entitlement management, and process improvements. A Bachelor’s degree or equivalent experience is required, with 1–3 years in a related role and 15% travel capacity.

Qualifikationen

• Extensive experience with contract terms, billing, and subscriptions.
• Ability to interpret RFPs and contracts for compliance and alignment with goals.
• Proven ability to onboard customers, manage licenses, and resolve billing inquiries.

Aufgaben

• Serve as contract and financial SME for CSP agreements.
• Onboard customers, set up accounts, manage subscriptions, and process monthly orders.
• Provision licenses and manage entitlements for new and existing agreements.
• Collaborate with Contracts, Service Desk, AX, WebAdmin to resolve issues and improve processes.
• Respond to terms, billing inquiries, and license transfers to ensure accurate invoicing.

Kenntnisse

Adaptability

Customer service

Training

Documentation

Forward thinking

Reporting

Analytical thinking

Problem solving

Critical thinking

Self-motivation

Teamwork

Time management

Prioritization

Research

Professionalism

Ausbildung

Bachelor’s Degree or relevant work experience

Tools

Microsoft SharePoint

AX order processing

Sales Center

CRM

Jobbeschreibung

SHI International Corporation is seeking a Microsoft Cloud Billing & Operations Specialist to act as the contract and financial SME for CSP agreements. You will collaborate with Microsoft, internal sales, and accounting to onboard customers, manage subscriptions, and resolve billing issues.

The role emphasizes licenses provisioning, entitlement management, and process improvements. A Bachelor’s degree or equivalent experience is required, with 1–3 years in a related role and 15% travel capacity.