Microsoft Cloud Billing & Operations Specialist

SHI International Corporation; New Jersey; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corporation is seeking a Microsoft Cloud Billing & Operations Specialist to act as the contract and financial SME for CSP agreements. You will collaborate with Microsoft, internal sales, and accounting to onboard customers, manage subscriptions, and resolve billing issues.

The role emphasizes licenses provisioning, entitlement management, and process improvements. A Bachelor’s degree or equivalent experience is required, with 1–3 years in a related role and 15% travel capacity.

Qualifications

• Extensive experience with contract terms, billing, and subscriptions.
• Ability to interpret RFPs and contracts for compliance and alignment with goals.
• Proven ability to onboard customers, manage licenses, and resolve billing inquiries.

Responsibilities

• Serve as contract and financial SME for CSP agreements.
• Onboard customers, set up accounts, manage subscriptions, and process monthly orders.
• Provision licenses and manage entitlements for new and existing agreements.
• Collaborate with Contracts, Service Desk, AX, WebAdmin to resolve issues and improve processes.
• Respond to terms, billing inquiries, and license transfers to ensure accurate invoicing.

Skills

Adaptability

Customer service

Training

Documentation

Forward thinking

Reporting

Analytical thinking

Problem solving

Critical thinking

Self-motivation

Teamwork

Time management

Prioritization

Research

Professionalism

Education

Bachelor’s Degree or relevant work experience

Tools

Microsoft SharePoint

AX order processing

Sales Center

CRM

Job description

About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive – in our offices or yours.Job SummaryThe Microsoft Cloud Billing & Operations Specialist will serve as the contract and financial subject matter expert for our company’s Microsoft Cloud Solution Provider (CSP) agreements. The Microsoft Cloud Sales Operations Specialist will collaborate with Microsoft, internal sales teams, and accounting teams to successfully onboard the agreement, manage subscriptions, process billing orders, and resolve billing issues for our customers and partners.Role DescriptionEnsure accurate and timely posting, maintenance, and updates of CSP templates and related customer informationSupport sales teams and customers with onboarding, account setup, and ongoing subscription management in Microsoft Partner CenterGenerate, distribute, and track customer signature forms and welcome communicationsAssist customers with accepting Reseller and GDAP requests, and confirm proper tenant relationships are establishedProvision licenses and manage entitlements for new and existing customer agreementsCollaborate with internal teams (Contracts, Service Desk, WebAdmin, AX, technical) to resolve system issues, onboard customers, and enhance process efficiencyRespond to customer and sales inquiries regarding terms and conditions, billing, license provisioning, and account transfersManage and update billing tables, process monthly orders, and address payment disputes to ensure accurate invoicing and customer satisfactionIdentify opportunities for process improvement, automation, and expanded system capabilitiesReport on workflow compliance and collaborate with cross-functional teams to drive efficiency and support evolving customer needsBehaviors and CompetenciesAdaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions.Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.Research: Can identify the need for, and initiate, independent research to gather necessary information without explicit instructions.Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions.Skill Level RequirementsAbility to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - BasicAbility to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - BasicProficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - BasicProficient in AX order processing and awareness of SHI AR and AP procedures - BasicExperience with business tools such as Customer Resource Management, Sales Center, AX, etc. - BasicProficient in reading, interpreting, and understanding contracts and Request for Proposals (RFPs) to ensure compliance and alignment with organizational goals and requirements - BasicOther RequirementsCompleted Bachelor’s Degree or relevant work experience required1-3 years of experience in a similar roleAbility to travel 15%Ability to work flexible hoursWillingness to maintain Partner Certification(s) throughout employmentThe estimated annual pay range for this position is $45,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status