Microsoft 365 Support Engineer: Help Desk & SharePoint

Quantum World Technologies Inc.; Bellevue (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

Quantum World Technologies Inc. in Bellevue, WA seeks a Help Desk Technician with SharePoint focus to resolve Microsoft 365 issues and ensure smooth user access. The role emphasizes customer-facing support, strong English communication, and documented case notes.

Candidates typically have 2–3 years in technical support and a passion for technology and helping customers. The position also requires the ability to handle sensitive customer situations, work with cross-functional teams, and maintain

Qualifications

• 2–3 years of technical support experience
• Strong English communication, both written and spoken
• Ability to document cases clearly and escalate when needed

Responsibilities

• Resolve complex support incidents related to Microsoft 365 platform
• Provide customer solutions and proactive recommendations using Microsoft 365 knowledge
• Communicate effectively with customers via phone and email and document cases thoroughly

Skills

Customer communication

Troubleshooting

English fluency

Logical thinking

Tech passion

Tools

Microsoft 365

Job description

Quantum World Technologies Inc. in Bellevue, WA seeks a Help Desk Technician with SharePoint focus to resolve Microsoft 365 issues and ensure smooth user access. The role emphasizes customer-facing support, strong English communication, and documented case notes.

Candidates typically have 2–3 years in technical support and a passion for technology and helping customers. The position also requires the ability to handle sensitive customer situations, work with cross-functional teams, and maintain