Help Desk Technician and SharePoint

Quantum World Technologies Inc.; Bellevue (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

Quantum World Technologies Inc. in Bellevue, WA seeks a Help Desk Technician with SharePoint focus to resolve Microsoft 365 issues and ensure smooth user access. The role emphasizes customer-facing support, strong English communication, and documented case notes.

Candidates typically have 2–3 years in technical support and a passion for technology and helping customers. The position also requires the ability to handle sensitive customer situations, work with cross-functional teams, and maintain

Qualifications

• 2–3 years of technical support experience
• Strong English communication, both written and spoken
• Ability to document cases clearly and escalate when needed

Responsibilities

• Resolve complex support incidents related to Microsoft 365 platform
• Provide customer solutions and proactive recommendations using Microsoft 365 knowledge
• Communicate effectively with customers via phone and email and document cases thoroughly

Skills

Customer communication

Troubleshooting

English fluency

Logical thinking

Tech passion

Tools

Microsoft 365

Job description

Role- Help Desk Technician and SharePoint

Location- Bellevue, WA - Full Time Role.

Job Description

Job Description

Responsibilities

The Support Engineer (SE) is a critical role in the resolution of complex support incidents

related to supporting customer use of the Microsoft 365 platform.

A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and

the platform. The successful Support Engineer has the drive and intellectual horsepower to

resolve difficult customer issues; directly supports customers through telephone and

email; escalates issues quickly when deep, specific skills or other capabilities are required;

ability to use knowledge of the Microsoft 365 architecture and offerings to provide

customer resolution and proactive customer recommendations; has excellent

communication skills and is fluent in English; writes excellent case documentation; and is

able to handle challenging and politically-sensitive customer situations.

Qualifications

SOFT SKILLS

• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
• Excellent spoken and written English communication skills
• Demonstrable troubleshooting skills
• Logical and critical thinking
• Passion for technology and customer support

EXPERIENCE

• At least 2-3 years of Technical Support experience including experience in a customer facing or customer technical support role.