Microsoft 365 Platform Engineer — Hybrid/Remote, AI-Enabled

National Grid plc

City of Syracuse (NY)

On-site

USD 102,000 - 143,000

Full time

13 days ago

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Benefits offered by this job

Hybrid work model

Job summary

National Grid is seeking a Microsoft 365 Platform Engineer to lead strategic and technical efforts across Content, Collaboration, and Digital Productivity. You will collaborate with vendors, operations, architects, and delivery teams to drive service improvements and a long-term platform strategy for Microsoft 365 technologies including SharePoint Online, Teams, Exchange Online, and Power Platform.

The role emphasizes security, scalability, and a world-class end-user experience, with strong

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline, or equivalent professional experience.
5+ years of experience supporting or engineering Microsoft 365 collaboration platforms in an enterprise environment.
Experience with Microsoft 365 technologies including SharePoint Online, Teams, Exchange Online, OneDrive, and exposure to Power Platform or related automation capabilities.
Experience with PowerShell or comparable scripting, API integration, or platform automation technologies.
Experience utilizing source control and modern engineering practices, including GitHub, version control, automation pipelines, testing, and change management processes
Experience working within Agile or product-oriented delivery models.

Responsibilities

Serve as a technical lead across the Microsoft 365 ecosystem, with deep expertise in one or more core collaboration services and the ability to work effectively across related digital workplace technologies.
Lead the design, engineering, implementation, and lifecycle management of Microsoft 365 services and strategic initiatives within the Content and Collaboration portfolio.
Drive engineering decisions and platform roadmaps that balance current business needs with long-term strategic objectives, technical debt reduction, security, scalability, and operational supportability.
Partner closely with Architecture, Product Owners, Engineering Managers, Security, Operations, and delivery teams to provide a secure, reliable, and world-class end-user experience.
Evaluate emerging technologies, industry trends, and Microsoft roadmap capabilities, providing recommendations for platform modernization, automation, AI enablement, and continuous improvement.
Design and implement automation solutions utilizing Microsoft Graph, Power Platform, scripting, APIs, and related technologies to improve operational efficiency and user experience.
Provide technical leadership and troubleshooting support for complex platform issues, serving as an escalation point for critical incidents and service disruptions.
Develop and maintain strong working relationships with vendors, business stakeholders, technology leaders, and strategic partners.
Establish and maintain engineering standards, architectural patterns, operational procedures, documentation, and governance practices.
Promote and support Microsoft 365 adoption through technical guidance, communications, training materials, and engagement with Business Enablement teams.
Ensure solutions align with enterprise security, compliance, information governance, and data protection requirements.
Support the introduction and adoption of emerging Microsoft capabilities including Copilot, AI-powered productivity services, automation platforms, and future digital workplace technologies.
Collaborate with Operations teams to ensure successful service transition, operational readiness, knowledge transfer, and continual service improvement utilizing ITIL and established engineering practices.