Microsoft 365 IT Support Specialist (Hybrid)

THE MCHENRY MANAGEMENT GROUP, LLC

Chesapeake (VA)

Hybrid

USD 70,000 - 90,000

Full time

2 days ago

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Job summary

The McHenry Management Group, LLC is seeking an experienced IT Administrator to support employees across Microsoft 365 Commercial and GCC High environments. This role blends hands-on technical support with light Microsoft 365 administration, device management, project coordination, and service improvements.

You will assist onsite and remote staff, resolve day-to-day technical issues, and contribute to IT workflows and procedures.

Qualifications

Three or more years of IT support or systems administration experience.
Experience with Windows devices and Microsoft 365 in a business setting.
Familiar with user accounts, authentication, licenses, and endpoint devices.
Experience using IT ticketing systems and documenting support activities.
Must pass background screening and obtain a Microsoft 365 certification within six months.

Responsibilities

Provide day-to-day technical support for onsite and remote employees across Microsoft 365 Commercial and GCC High environments.
Troubleshoot Microsoft 365 apps, Windows devices, account access, authentication, connectivity, peripherals, and other issues.
Use limited administrative access to support user accounts, groups, licenses, and devices; onboarding/offboarding.
Monitor and manage Freshservice tickets, document clearly, escalate security/compliance issues as needed.
Support deployment, configuration, inventory, refresh, and recovery of company devices.