Microsoft 365 Help Desk Manager

E2 Consulting Engineers Inc; Emeryville (CA); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

E2 Consulting Engineers, LP in Emeryville, CA, is seeking a Help Desk Manager to lead a Microsoft 365–based support team, delivering reliable service to business stakeholders across remote and hybrid offices.

You will drive incident management, develop procedures and SLAs, mentor staff, and coordinate with Infrastructure, Security & Governance to continuously improve the end-user experience. Strong communication, planning, and metrics are required.

Qualifications

• Bachelor’s degree preferred; equivalent experience may be considered
• 5+ years in help desk or end-user support with 4+ years in a supervisory role in Microsoft 365
• Experience creating operational docs, knowledge base, and management reports

Responsibilities

• Coordinate with users, IT leadership, business stakeholders, vendors, and remote offices on service status and incidents
• Develop and maintain help desk procedures, SLAs, and knowledge assets
• Lead, coach, schedule, and evaluate help desk staff and processes
• Support Microsoft 365 services and coordinate vendor support and security/compliance tasks

Skills

Team leadership

Supervisory experience

Documentation and reporting

Customer service

Hybrid/remote support

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Entra ID

Intune

Windows Autopilot

Job description

E2 Consulting Engineers, LP in Emeryville, CA, is seeking a Help Desk Manager to lead a Microsoft 365–based support team, delivering reliable service to business stakeholders across remote and hybrid offices.

You will drive incident management, develop procedures and SLAs, mentor staff, and coordinate with Infrastructure, Security & Governance to continuously improve the end-user experience. Strong communication, planning, and metrics are required.