Lead IT Help Desk Manager, Microsoft 365 Expert

E2 Consulting Engineers, Inc.

Emeryville (CA)

On-site

USD 110,000 - 165,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

E2 Consulting Engineers, LP is seeking a Help Desk Manager to lead a team delivering Microsoft 365–centric IT support across remote offices and a hybrid workforce. You will shape incident management, planning, and governance, ensuring alignment with business stakeholders and security requirements.

The ideal candidate has 5+ years in help desk supervision within a Microsoft 365 environment, strong communication, and a track record of process improvement.

Qualifications

Bachelor's degree in IT, CS, business, or related field; equivalent experience may be considered.

Responsibilities

Lead and oversee daily help desk operations, ticket intake, prioritization, assignment, escalation and closure.
Coordinate vendor support and technology purchasing for devices, warranties, licensing and repairs.
Ensure ongoing support for Microsoft 365 apps (Teams, OneDrive, Office, SharePoint Online, Entra ID, Intune).
Develop and maintain help desk procedures, knowledge base content, and service-level expectations.

Skills

Team leadership

Customer service

Communication

Technical troubleshooting

Incident management

Education

Bachelor's degree in IT/CS/Business

Tools

Microsoft Entra ID

Intune

Windows Autopilot

Office 365

SharePoint Online

Exchange Online

Job description

The ideal candidate has 5+ years in help desk supervision within a Microsoft 365 environment, strong communication, and a track record of process improvement.

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