Office 365 Manager

Insight Global; Orlando (FL); On-site; USD 140,000 - 180,000; Full time

Job summary

Insight Global is seeking an experienced Office 365 Manager to lead a team responsible for administration, governance, and continuous improvement of a large-scale Microsoft 365 environment. This role combines people leadership with hands-on ownership of platform strategy and operational excellence.

You will mentor engineers, drive modernization, manage migrations, licensing, budgets, and partner with stakeholders to define roadmaps.

Qualifications

• 5+ years of Microsoft 365 administration, engineering, or platform management experience.
• 2+ years of experience leading or managing a technical team of at least 3 employees.
• Experience managing Microsoft 365 administrators or engineers.
• Experience supporting enterprise Microsoft 365 environments.
• Hands-on experience with Exchange Online, Microsoft Teams, SharePoint Online.
• Experience managing ServiceNow ticket queues, support processes, and operational workflows.
• Strong experience with project coordination and executive-level status reporting.
• Experience handling escalations and communicating with technical and non-technical stakeholders.
• PowerShell scripting and automation experience.
• Strong understanding of service management, governance, documentation, and operational best practices.

Responsibilities

• Lead, mentor, and develop a team of Microsoft 365 administrators and engineers.
• Manage day-to-day operations, support processes, ServiceNow queues, and incident response activities.
• Ensure platform reliability, service health, security, and operational performance across the Microsoft 365 ecosystem.
• Serve as the escalation point for complex technical and customer issues.
• Drive cross-training, knowledge sharing, documentation, and operational standards across the team.
• Manage multiple projects simultaneously while communicating status, risks, and priorities to leadership.
• Partner with stakeholders to define platform strategy, roadmaps, governance models, and service improvements.
• Lead Microsoft 365 migrations, upgrades, modernization initiatives, and platform transformations.
• Oversee licensing strategy, vendor relationships, platform budgets, and resource planning.
• Present platform risks, service metrics, project updates, and strategic recommendations to leadership and executive stakeholders.
• Identify opportunities for automation through PowerShell and other scripting technologies.
• Maintain hands-on involvement in technical discussions, architecture reviews, root cause analysis, and major incident resolution.

Skills

Microsoft 365 Administration

Team Leadership

PowerShell scripting

ServiceNow

Executive reporting

Governance & security

Tools

Exchange Online

Microsoft Teams

SharePoint Online

ServiceNow

Job description

We are seeking an experienced Office 365 Manager to lead a team responsible for the administration, support, governance, and continuous improvement of a large-scale Microsoft 365 environment. This role combines people leadership, operational management, and technical ownership of the Microsoft 365 platform.

The ideal candidate has experience managing Microsoft 365 administrators, overseeing platform strategy and governance, maintaining operational excellence, and driving modernization initiatives while remaining technically engaged in architecture discussions, escalations, and complex problem solving.

Responsibilities

• Lead, mentor, and develop a team of Microsoft 365 administrators and engineers.
• Manage day-to-day operations, support processes, ServiceNow queues, and incident response activities.
• Ensure platform reliability, service health, security, and operational performance across the Microsoft 365 ecosystem.
• Serve as the escalation point for complex technical and customer issues.
• Drive cross-training, knowledge sharing, documentation, and operational standards across the team.
• Manage multiple projects simultaneously while communicating status, risks, and priorities to leadership.
• Partner with stakeholders to define platform strategy, roadmaps, governance models, and service improvements.
• Lead Microsoft 365 migrations, upgrades, modernization initiatives, and platform transformations.
• Oversee licensing strategy, vendor relationships, platform budgets, and resource planning.
• Present platform risks, service metrics, project updates, and strategic recommendations to leadership and executive stakeholders.
• Identify opportunities for automation through PowerShell and other scripting technologies.
• Maintain hands-on involvement in technical discussions, architecture reviews, root cause analysis, and major incident resolution.

Required Qualifications

• 5+ years of Microsoft 365 administration, engineering, or platform management experience.
• 2+ years of experience leading or managing a technical team of at least 3 employees.
• Experience managing Microsoft 365 administrators or engineers.
• Experience supporting enterprise Microsoft 365 environments.
• Hands-on experience with:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Experience managing ServiceNow ticket queues, support processes, and operational workflows.
• Strong experience with project coordination and executive-level status reporting.
• Experience handling escalations and communicating with technical and non-technical stakeholders.
• PowerShell scripting and automation experience.
• Strong understanding of service management, governance, documentation, and operational best practices.

Preferred Qualifications

• Experience supporting both Microsoft 365 and Google Workspace environments.
• Experience owning Microsoft 365 platform strategy, governance, and roadmap planning.
• Experience leading Microsoft 365 migrations, consolidations, or modernization initiatives.
• Experience managing service health, uptime, risk, compliance, and operational outcomes.
• Experience managing Microsoft licensing programs, vendor relationships, and budgets.
• Experience within enterprise infrastructure, technical operations, or platform engineering organizations.
• Familiarity with additional scripting or programming languages such as Python, Perl, C++, or similar technologies.