Microsoft 365 Collaboration Engineer

Smart IT Frame LLC; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Smart IT Frame LLC in Atlanta, GA is seeking a Microsoft 365 Collaboration Engineer to support and optimize the Microsoft 365 platform. The role emphasizes collaboration across SharePoint, Teams, OneDrive, and Exchange, with on-call availability and proactive health monitoring.

The ideal candidate will handle Microsoft support interactions, engage with ServiceNow processes, and troubleshoot complex issues across the 365 ecosystem to ensure reliable, integrated collaboration for users and teams.

Qualifications

• Strong in SharePoint Administration.
• Knowledgeable in Teams, OneDrive, and Exchange.
• Experience with Microsoft Support interactions and ServiceNow.
• On-call support experience.
• Monitor Microsoft 365 service health and roadmap.

Responsibilities

• Troubleshoot collaboration issues across the Microsoft 365 ecosystem.
• Coordinate with support and ServiceNow workflows.
• Monitor service health and roadmaps for Microsoft 365.

Skills

SharePoint Administration

Teams

OneDrive

Exchange

Microsoft 365 ecosystem

On-call support

Microsoft 365 health monitoring

Microsoft Support interactions

Tools

ServiceNow

Job description

Job Title: Microsoft 365 Collaboration Engineer

Job Location: Atlanta, GA

Duration: Full Time

Job Description:

• A Microsoft 365 Collaboration Engineer
• Strong in SharePoint Administration
• Knowledgeable in Teams, OneDrive, and Exchange
• Experienced with:
• Microsoft Support interactions
• ServiceNow
• On-call support
• Microsoft 365 service health and roadmap monitoring
• Able to troubleshoot collaboration issues across the Microsoft 365 ecosystem rather than specialize solely in Azure, SCCM, or desktop support.