Microsoft 365 (M365) Administrator

DeSanti; Pasadena (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

DeSanti in Pasadena, CA is seeking a Microsoft 365 Administrator to join the Collaboration & Engineering Platform Development team. The role focuses on optimizing Teams and SharePoint Online, OneDrive, and Copilot to keep a global workforce secure, connected, and productive.

The position involves reporting on the environment, license management, backups, and implementing cybersecurity policies, while collaborating with developers, stakeholders, and support staff to deliver reliable M365 services.

Qualifications

• Minimum of four (4) years of experience administering M365 services including Copilot, Teams, SharePoint Online, OneDrive, and Exchange Online.
• Experience managing authentication and authorization to M365.
• Experience with Microsoft licensing of M365 products.
• Experience with performing backups of M365 data and configurations.
• Strong written, oral, and interpersonal communication skills.

Responsibilities

• Provide periodic reporting on the environment and assist in the Authorization to Operate (ATO).
• Support customers with service-related issues and manage M365 service and site provisioning.
• Report on trends and provide recommendations for growth management.
• Manage license counts and distribution of advanced licenses.
• Assist in implementing and documenting cybersecurity policies and processes.
• Develop operational procedures and train support personnel.
• Analyze existing business systems and collaborate on requirements and project plans.
• Provide on-call support for after-hours issues and liaison with providers, operations, and customers.

Skills

M365 Administration

M365 Auth

M365 Licensing

M365 Backups

Communication

M365 Copilot

Job description

Ready to drive the digital workplace of tomorrow? We are seeking a dynamic Microsoft 365 (M365) Administrator to join the Collaboration & Engineering Platform Development team. If you thrive on keeping enterprise environments running smoothly—from optimizing Teams and SharePoint to implementing cutting-edge tools like Copilot—this is your chance to make a massive impact. You will bridge the gap between high-level engineering and everyday user success, ensuring our global workforce stays connected, secure, and productive.

The M365 Administrator will:

• Provide periodic reporting on the environment as well as assist in the management of the Authorization to Operate (ATO). The M365 Administrator will receive work instructions from line management, leads, and sponsors.
• Support customers with all service-related issues.
• Manage M365 service and site provisioning, support, and reporting.
• Report on trends, growth, and providing recommendations for growth management.
• Manage license count and distribution of advanced licenses.
• Assist in the implementation and documentation of cybersecurity policies and processes.
• Develop operational procedures and provide training to support personnel.
• Analyze and assess existing business systems and procedures.
• Assist in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with developers, stakeholders, and customers.
• Assist with project plans, including scoping, scheduling, and implementation.
• Support for issues escalated from help desks and self-help knowledge base articles.
• Provide on call support for resolution of after-hours issues as needed.
• Serve as a Liaison with service providers, operations, and customers to assist in resolving and communicating issues.
• Lead tasks for the implementation of new solutions, improvements to existing solutions, and general maintenance.
• Support other duties as assigned.

Required Skills:

• Ability to complete and pass the organization’s required Level of Confidence background check for physical and logical access to critical assets.
• Minimum of four (4) years of experience administering M365 services including Copilot, Teams, SharePoint Online, OneDrive, and Exchange Online.
• Experience managing authentication and authorization to M365.
• Experience with Microsoft licensing of M365 products.
• Experience with performing backups of M365 data and configurations.
• Strong written, oral, and interpersonal communication skills.

Desired Skills:

• Able to communicate effectively with technical as well as non-technical personnel.
• Demonstrated experience enhancing and optimizing M365 resources and costs.
• Microsoft certifications in administration and management of M365.
• Flexible and adaptable to learning and understanding new technologies.
• Highly self-motivated and directed.
• Keen attention to detail.
• Experience developing test cases and test plans.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.