MICE Groups Function Coordinator

Socket.dev; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Unique Vacations, Inc. is seeking a MICE Groups Function Coordinator for our Miami-based, in-house team. The role focuses on coordinating operational outlines, client proposals, and close liaison with resort sales to ensure smooth group functions.

The ideal candidate will manage timelines, travel requirements, and payments for add‑on events, while maintaining up-to-date knowledge of properties and venues. This position emphasizes teamwork and strong organizational skills.

Qualifications

• Minimum high school diploma or equivalent; College degree preferred.
• Minimum of 3 years of related experience.

Responsibilities

• Prepare and distribute operational outlines for meetings and incentive groups at least 60 days prior to arrival.
• Assist clients with menus, décor, and entertainment during proposals.
• Coordinate group bio delivery to resorts after booking and deposit.
• Follow up with clients on location, times, and menu options within two weeks after intro.
• Coordinate with resort sales on locations, times, décor, and other details.
• Schedule conference calls between clients and resort sales teams before arrival.
• Ensure payments for add-on events are billed 60 days before arrival.
• Stay updated on property knowledge and visit resorts annually.

Skills

Verbal communication

Follow-up skills

Listening skills

Teamwork

Computer skills

Travel willingness

Travel documents

Qualification inquiries

Education

High school diploma or equivalent

College degree preferred

Tools

Word

Excel

Job description

DO WHAT YOU LOVE!

Unique Vacations, Inc. -- an affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts -- is seeking a forward-thinking MICE Groups Function Coordinator to join its remarkable Miami-based, in-house team.

WHO ARE WE?

Unique Vacations, Inc. is an affiliate of the worldwide representative of Sandals Resorts and Beaches Resorts. We provide exclusive, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which guests have come to adore for 40 years and counting for Sandals & Beaches Resorts.

You can learn more about the brands we represent by visiting www.sandals.com and www.beaches.com.

We are ever-dedicated to our customers, vendors, and our most precious commodity -- our TEAM! At Unique Vacations, Inc. we know our company is most powerful when everyone can make their mark. When you do what you love, you will be empowered to create the future that you want!

JOB DESCRIPTION:

The MICE Groups Function Coordinator is responsible for ensuring Operational Outlines for all applicable meetings and incentive groups are completed and distributed to the applicable parties (resort sales managers, clients, etc. no later than 60 days prior to group’s arrival. Responsible for maximizing sales results with groups and events.

JOB ROLES AND RESPONSIBILITIES:

• Complete understanding of each hotel’s function and meeting space.
• Assist clients with information about menu’s, décor, entertainment, etc. during proposal phase.
• Send contracted MICE group bio’s to resort once group is booked and deposited.
• Send group function intro letter to group contact upon receipt of confirmed group file.
• Follow-up with clients regarding possible functions locations, times and menu options within two (2) weeks after intro letter is sent.
• Contact resort sales team to confirm client’s requested location/s, time/s, décor, etc.
• Schedule necessary conference calls between resort sales team and clients to discuss and review all aspects of the group’s program. Final call between all parties must take place no later than 60 days prior to the group’s arrival at the resort.
• Prepare operational outline reflecting confirmed group function locations, times, menus, etc. and send to client for signature no later than 60 days prior to group’s arrival.
• Ensure payment for all add-on events are collected and posted to appropriate invoices no later than 60 days prior to group’s arrival.
• Work with Operations team to ensure all rooming list, room pecking order and flight details are noted/communicated between the 2 teams and reflected in the Operational Outline.
• Send completed/signed copy of operational Outline to pertinent resort team members no later than 60 days prior to group’s arrival at resort.
• Update group function sales kits as needed.
• Work closely with resort sales team.
• Stay current with property knowledge and changes and visit all resorts at least once a year.
• Special projects at request of management.
• Employee may be required to work shows – if certain criteria are met, additional compensation may be given. The Company reserves the right to modify this requirement at any time.

COMPETENCE REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Strong verbal, written and listening skills
• Strong follow-up skills
• Good listening skills
• Proficient in Word and Excel applications
• Ability to successfully qualify inquiries
• Must be able to work in a team environment
• Strong computer skills
• Willing to travel
• Must have appropriate travel documents to travel to the US and Caribbean

EXPERIENCE:

Outlined below are the academic qualifications and length and type of experience deemed necessary by Unique Vacations Inc. in order to perform the role of MICE Groups Function Coordinator competently.

• Education:Minimum high school diploma or equivalent. College Degree preferred.
• Experience:Minimum of 3 years of related experience.

BENEFITS:

We offer a full benefits package including:

• Health
• Dental
• Vision
• Employer paid life insurance, STD, and LTD
• Sick days
• Vacation days
• 9 Holidays
• Tuition assistance
• Parental leave
• 401K plan with a generous company match

After 6 months of continuous employment, you may visit the resorts we represent at a discounted rate.

Once you visit one of the properties, you will not only experience the best of what the brand has to offer but you will get to see first‑hand what makes us so passionate and most of all so “Unique”.

ABOUT UNIQUE VACATIONS:

Unique Vacations Inc. is an affiliate of the worldwide representative of Sandals and Beaches Resorts – exclusively providing, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which the guests have come to adore for 40 years and counting for Sandals and Beaches Resorts.

Designed for couples in love, Sandals Resorts boasts 19 Luxury Included resorts located on the Caribbean’s best beaches in Jamaica, Bahamas, Barbados, Antigua, Curaçao, St. Lucia, St. Vincent and Grenada. The family‑friend resorts for everyone, Beaches Resorts offers three magnificent locations in Jamaica and Turks & Caicos.

We are headquartered in sunny South Florida – a hop, skip and a jump from the glorious Caribbean islands.

Learn more about the brands we represent at www.sandals.com and www.beaches.com.