Miami Guest Experience Lead - Reception & Admin

beneschlaw; Miami (FL); On-site; USD 57,000 - 72,000; Full time

Job summary

Benesch is seeking a Receptionist/Office Assistant for its Miami office. The role is in-office Monday to Friday, 8:00 am to 5:00 pm, serving as the face of the firm and supporting front-desk operations, visitor management, and conference room scheduling.

Ideal candidates have 3+ years of receptionist experience, strong Microsoft Office skills, and a customer-first attitude aligned with Benesch's First in Service philosophy. Salary ranges from $57K to $72K, with full benefits.

Qualifications

• 3+ years of receptionist experience, preferably in a law firm or professional services environment.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word) and PDF software.
• Excellent verbal and written communication skills.
• Poised, professional and respectful demeanor with a "first in service" mindset.

Responsibilities

• Answers all incoming calls and transfers them or takes messages accordingly.
• Greets and welcomes all guests; directs them to the desired conference room or office.
• Interacts with and directs all third-party vendors to the appropriate service location.
• Accepts certified mail deliveries and provides any necessary signatures.
• Registers all visitors to the Miami office with security and ensures a guest badge is issued as required.
• Supports the logistics for internal events, orders catering and manages RSVPs.
• Assists with conference room and guest office scheduling via the AskCody Meeting tool.
• Maintains confidentiality of Firm and client materials.
• Processes invoices and expenses for the Miami office in accordance with accounting requirements.

Skills

Communication skills

Microsoft Office

Receptionist experience

Problem solving

Tools

InTapp Time

Chrome River

Elite WebView

AskCody

iManage

SharePoint

Cisco Telephone

Job description

Benesch is seeking a Receptionist/Office Assistant for its Miami office. The role is in-office Monday to Friday, 8:00 am to 5:00 pm, serving as the face of the firm and supporting front-desk operations, visitor management, and conference room scheduling.

Ideal candidates have 3+ years of receptionist experience, strong Microsoft Office skills, and a customer-first attitude aligned with Benesch's First in Service philosophy. Salary ranges from $57K to $72K, with full benefits.