Front Desk & Office Services Specialist

Berkowitz Pollack Brant Advisors + CPAs, LLP – Legacy; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Berkowitz Pollack Brant Advisors + CPAs, LLP – Legacy seeks a professional Receptionist / Office Services Assistant for our Miami Office Services team. This in-office role handles front-desk tasks and general office support, welcoming guests and managing calls with a polished demeanor.

The ideal candidate will coordinate conference rooms, scheduling, and events, ensuring a clean, organized environment while maintaining confidentiality and providing excellent service to Firm personnel and

Qualifications

• Associate degree or higher.
• Prior receptionist, office services, administrative assistant, or customer service experience.
• Professional communication and interpersonal skills.
• Strong customer service orientation and positive attitude.
• Ability to multitask and prioritize responsibilities effectively.
• Proficiency with Microsoft Office Suite, MS Teams, Zoom and office equipment such as printers, copiers, and scanners.

Responsibilities

• Greet clients, visitors, and vendors while providing exceptional customer service and assistance.
• Answer firm calls professionally and courteously and routing to the appropriate Firm member in a timely manner.
• Screening calls effectively to prevent solicitors from being transferred to Firm members.
• Answer virtual reception video calls and announce visitors for those locations quickly and efficiently.
• Provide callers with general information including company addresses, directions, website information, and related inquiries.
• Maintain reception and immediate conference rooms clean, organized, and professional appearance.
• Assist with conference room scheduling, setup, and hospitality services for meetings and events.
• Coordinate, order, and receive catering requests for Firm events.
• Validate visitor parking and log all validations.
• Maintain facility work order requests and communicate with building engineers to ensure office facilities are at the highest standards.
• Maintain and update the building directory board.
• Schedule overtime air conditioning.
• Coordinate with building management and outside vendors regarding office-related needs.
• Assist with onboarding coordination and office setup for new employees such as access cards.
• Maintain confidentiality of sensitive information and communications.
• Complete administrative research assignments as requested.
• Schedule conference rooms and hotel offices in Zoom.
• Attend Zoom team meetings by video and in person.
• Respond promptly to internal requests and provide excellent customer service to all Firm personnel.
• Attend departmental meetings, training, and cross-functional support activities.
• Assist with Firm meetings, marketing, and HR events, and other internal or client-facing events.

Skills

Customer service

Multitasking

Communication skills

Office software

Education

Associate degree or higher

Tools

MS Office

Zoom

MS Teams

Job description

Berkowitz Pollack Brant Advisors + CPAs, LLP – Legacy seeks a professional Receptionist / Office Services Assistant for our Miami Office Services team. This in-office role handles front-desk tasks and general office support, welcoming guests and managing calls with a polished demeanor.

The ideal candidate will coordinate conference rooms, scheduling, and events, ensuring a clean, organized environment while maintaining confidentiality and providing excellent service to Firm personnel and