Miami Customer Support Rep — Airport & Travel Services

American Airlines; Miami (FL); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k) program

Employee discounts

Pet coverage

Job summary

American Airlines in Miami is seeking a Customer Assistance Representative to greet customers at the airport or ticket counter and assist with self-service kiosks, ticketing, and baggage processing. You will verify travel documents and provide gate information as needed.

The role requires a high school diploma or GED, 18+ years of age, and fluency in English; bilingual abilities may be required in some locations.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Must be able to read, write and speak English fluently; bilingual may be required in some locations.

Responsibilities

• Greet customers at the airport or ticket counter
• Assist customers with self-service kiosks and baggage processing
• Verify travel documents for international customers and assist with boarding and gate information
• Operate and troubleshoot kiosk equipment and coordinate with IT for issues

Skills

Customer service

Communication skills

English proficiency

Education

High school diploma or GED

Tools

Sabre system

Job description

American Airlines in Miami is seeking a Customer Assistance Representative to greet customers at the airport or ticket counter and assist with self-service kiosks, ticketing, and baggage processing. You will verify travel documents and provide gate information as needed.

The role requires a high school diploma or GED, 18+ years of age, and fluency in English; bilingual abilities may be required in some locations.