MH PATH Service Coordinator FT

Starcare Inc.; Lubbock, Northern (TX, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company-paid medical coverage

HSA contribution

Retirement plan with employer match

PTO and holidays

Job summary

StarCare Specialty Health System in Lubbock, TX, is seeking a PATH Service Coordinator to join its SUD team. This on-site role focuses on frontline outreach, assessment, and care coordination for individuals experiencing homelessness or at risk, connecting them with housing, health care, and recovery services.

You will develop individualized service plans, document in HUD-compliant systems, and collaborate with a multidisciplinary team to promote stability and long-term recovery.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, human services, or related field required.
• Minimum of one year of experience in case management, outreach, behavioral health, or homeless services preferred.
• Experience with homelessness, serious mental illness, and/or co-occurring disorders preferred.
• Knowledge of community resources, housing programs, and recovery-oriented practices preferred.
• Demonstrated ability to engage diverse individuals and build rapport.

Responsibilities

• Conduct active outreach to unhoused individuals in shelters, encampments, and community locations.
• Develop individualized service plans reflecting client goals and review progress regularly.
• Help clients access housing, mental health care, substance use treatment, and other resources.
• Coordinate with primary care, job training, education, and income support services.
• Document progress and maintain HUD-compliant records.

Skills

Outreach

Case management

Communication

Documentation

Collaboration

Education

Bachelor’s degree in social work or related field

Tools

HUD-compliant case management system

Job description

StarCare Specialty Health System (StarCare) is seeking a full-time PATH Service Coordinator to join its outstanding SUD team. The PATH Service Coordinator serves as a frontline outreach and case management professional dedicated to supporting individuals experiencing homelessness or those at risk of homelessness who are living with serious mental illness and/or co-occurring substance use disorders. Through community-based outreach, engagement, assessment, service planning, and care coordination, this role connects individuals with critical resources, including mental health treatment, substance use services, housing assistance, healthcare, and other essential community supports. The PATH Service Coordinator establishes and maintains trusting therapeutic relationships, develops individualized service plans that promote stability and recovery, and ensures accurate documentation within a HUD-compliant case management system. Acting as a vital link between vulnerable community members and available resources, this position plays a key role in helping individuals achieve improved wellbeing, housing stability, self-sufficiency, and long-term recovery outcomes.

Responsibilities:

• Conduct active outreach to unhoused individuals who aren’t yet connected to care, by meeting people where they are, including at encampments, shelters, or other community locations.
  
• Conduct additional outreach activities by distributing program materials, participating in community events, and building relationships with local shelters, service providers, and community partners to increase awareness of and access to care.
  
• Partner with clients to build individualized plans that reflect their goals, needs, and preferences and review progress with them regularly.
  
• Help clients access housing, mental health care, substance use treatment, and other community resources.
  
• Connect clients with primary health care, job training, educational opportunities, income support, and other needed services.
  
• Complete required documentation and assessments to track client progress and ensure continuity of care.
  
• Collaborate with multidisciplinary team members to ensure coordinated care.
  
• Utilize trauma-informed, person-centered, and recovery-oriented practices when engaging clients and delivering services.
  
• Ensure all services are delivered in accordance with organizational policies, professional standards, and applicable regulatory requirements.
  
• Maintain regular and consistent attendance for the assigned work hours.
  
• Ensure all required training and credentials are current and compliant with Center, federal, state, and local regulations, in addition to StarCare policies and procedures.
  
• Complete special departmental projects and other responsibilities with similar skill and work conditions as assigned.
  
• Support all activities in alignment with StarCare’s mission, values, and operational goals.

Schedule:

This is a full-time, on-site, position scheduled Monday – Friday, 8am – 5pm, with flexibility to meet the needs of the department.

StarCare offers Benefit eligible employees an expansive benefit package including but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, retirement plan with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.

Qualifications:

• Bachelor’s degree in social work, Psychology, Counseling, Human Services, or a related field required.
  
• Minimum of one (1) year of experience providing case management, outreach, behavioral health services, homeless services, social services, or related support services preferred.
  
• Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, and/or co-occurring disorders strongly preferred.
  
• Knowledge of community resources, housing programs, behavioral health systems, and recovery-oriented practices preferred.
  
• Demonstrated ability to build rapport, establish trust, and effectively engage individuals from diverse backgrounds, including those who may be reluctant or resistant to services.
  
• Strong verbal and written communication, organizational, time management, case documentation, and recordkeeping skills required.
  
• Must have a current Texas driver’s license and be insurable under the Center’s insurance.
  
• Must pass all required pre-employment and annual screenings applicable to the position or services provided, as required by law, regulation, or agency policy, which may include criminal background, nursing registry, MVR, and drug screening based on applicable requirements.

Skills & Abilities:

• Problem Solving: Ability to analyze situations, identify challenges, and develop effective solutions.
• Communication: Strong verbal, written, and electronic communication skills to convey information clearly and professionally.
• Collaboration: Ability to work effectively with others across teams and departments to achieve shared goals.
• Exhibiting Corporate Values: Demonstrates behaviors and decision-making aligned with the organization’s core values and mission.
• Documentation: Proficient in accurately recording, organizing, and maintaining information in various formats.
• Pro ductivity & Reliability: Demonstrates consistent performance, meets deadlines, manages time effectively, and maintains dependability in fulfilling job responsibilities.
• Job Specific Safety: Understands and follows safety protocols and procedures relevant to the role and work environment.

Summary

WHY CHOOSE STARCARE?

Welcome to StarCare Specialty Health System, where your passion for making a difference thrives! At StarCare, we imagine a community where all people have hope and the opportunity to achieve their full potential for health and wellbeing. Here’s why you should choose StarCare:

• Impactful Purpose: Contribute to meaningful change as the state-designated Local Authority for mental health, intellectual disabilities, and substance use disorders. Be a catalyst for positive empowerment.
• Comprehensive Care: StarCare offers a broad array of specialty healthcare services that support and empower people as valued members of the community.
• Collaborative Environment: StarCare is proud to work with a network of community stakeholders to ensure all people have access to the healthcare they need.
• Professional Growth: StarCare offers many different opportunities for growth in the fields of mental health, substance use disorders, aging, intellectual & developmental disabilities, veterans, and healthcare administration. Come grow your career with us!
• Legacy of Service: Since 1967, StarCare has provided hope and health to Lubbock, Hockley, Lynn, Crosby, and Cochran counties.

At StarCare Specialty Health System , your work is not a job. It’s a fulfilling journey of providing hope and supporting and empowering people as valued members of the community.

EEO Statement: StarCare Specialty Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.