LIDDA ECC Service Coordinator FT

Kids for the Future; Lubbock (TX); On-site; USD 37,082,000 - 61,803,000; Full time

Benefits offered by this job

Company-paid medical coverage

Fully funded HSA contributions

Retirement plan with employer match

13 paid holidays

Job summary

StarCare Specialty Health System in Lubbock, TX, seeks a full-time Enhanced Community Coordinator (ECC) – Service Coordinator to join the LIDDA team. You will coordinate and monitor services for individuals diverting from facilities, promoting community-based living and continuity of care.

The role covers up to one year of post-transition follow-up, aligns with funding requirements, and requires a Bachelor’s in Human Services with 2+ years of IDD coordination experience.

Qualifications

• Bachelor’s degree in Human Services or a related field required.
• Minimum of two (2) years of experience providing service coordination to individuals with Intellectual and Developmental Disabilities (IDD).
• Bilingual proficiency in English and Spanish preferred.
• Experience utilizing SmartCare, TMHP, CARE, or similar electronic health record and service coordination systems preferred.
• Must have a current Texas driver’s license and be insurable under the Center’s insurance.
• Must pass all required pre-employment and annual screenings applicable to the position or services provided.

Responsibilities

• Plans, coordinates, and monitors the delivery of services and supports for individuals on an assigned caseload, ensuring compliance with funding requirements and established protocols while promoting the effective integration of waiver and non-waiver services.
• Monitors the progress and status of individuals who have transitioned to the community within the previous year, documenting outcomes, satisfaction, and service effectiveness to ensure identified needs and authorized services are being met.
• Reviews and monitors the status of consumer services and supports by collecting and evaluating documentation related to incidents, ER visits, hospitalizations, increased physician visits, and temporary service suspensions.
• Provides individuals and/or LARs with comprehensive information regarding community-based services, supports, options, and alternatives to support informed decision-making.
• Communicates program updates, service concerns, barriers, and other relevant information to supervisors, verbally and in writing, to ensure continuity of care and effective service coordination.
• Completes and submits required documentation in accordance with departmental standards, funding source requirements, and regulatory guidelines, including Contact Notes, Service Plans, Diversion Plans, Transition Plans, and other required service coordination documentation and records as assigned.
• Maintain regular and consistent attendance for the assigned work hours.
• Ensure all required training and credentials are current and compliant with Center, federal, state, and local regulations, in addition to StarCare policies and procedures.

Skills

Problem Solving

Communication

Collaboration

Exhibiting Corporate Values

Documentation

Productivity & Reliability

Job Specific Safety

Education

Bachelor’s degree in Human Services or related field

Tools

SmartCare

TMHP

CARE

Job description

• Location 904 AVENUE O,Lubbock, TX, 79401,United States
• Base Pay $21.54 / Hour
• Job Category Employee
• Employee Type Non-Exempt FT
• Required Degree 4 Year Degree
• Travel 25%
• Manage Others No

StarCare Specialty Health System (StarCare) is seeking a full-time Enhanced Community Coordinator (ECC) - Service Coordinator to join its outstanding LIDDA team.

The Enhanced Community Coordinator (ECC) – Service Coordinator provides comprehensive coordination and monitoring services for individuals of all ages who are diverting from or transitioning out of a Nursing Facility or State Supported Living Center. This role supports a successful transition to community-based living by coordinating services, addressing barriers, and ensuring continuity of care. Enhanced Community Coordination includes ongoing monitoring and follow-up for up to one year after an individual's transition to the community to promote stability, independence, and long-term success in the least restrictive setting.

Responsibilities:

• Plans, coordinates, and monitors the delivery of services and supports for individuals on an assigned caseload, ensuring compliance with funding requirements and established protocols while promoting the effective integration of waiver and non-waiver services.
  
• Monitors the progress and status of individuals who have transitioned to the community within the previous year, documenting outcomes, satisfaction, and service effectiveness to ensure identified needs and authorized services are being met.
  
• Reviews and monitors the status of consumer services and supports by collecting and evaluating documentation related to incidents, emergency room visits, hospitalizations, increased physician visits, and temporary service suspensions.
  
• Provides individuals and/or Legally Authorized Representatives (LARs) with comprehensive information regarding community-based services, supports, options, and alternatives to support informed decision-making.
  
• Communicates program updates, service concerns, barriers, and other relevant information to supervisors, both verbally and in writing, to ensure continuity of care and effective service coordination.
  
• Completes and submits required documentation in accordance with departmental standards, funding source requirements, and regulatory guidelines, including Contact Notes, Service Plans, Diversion Plans, Transition Plans, and other required service coordination documentation and records as assigned.
  
• Maintain regular and consistent attendance for the assigned work hours.
  
• Ensure all required training and credentials are current and compliant with Center, federal, state, and local regulations, in addition to StarCare policies and procedures.
  
• Complete special departmental projects and other responsibilities with similar skill and work conditions as assigned.
  
• Support all activities in alignment with StarCare’s mission, values, and operational goals.

Schedule:

This is a full-time, on-site, position scheduled Monday - Friday, 8am - 5pm, with flexibility to meet the needs of the department.

StarCare offers Benefit eligible employees an expansive benefit package including but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, retirement plan with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.

Qualifications:

• Bachelor’s degree in Human Services or a related field required.
• Minimum of two (2) years of experience providing service coordination to individuals with Intellectual and Developmental Disabilities (IDD).
• Bilingual proficiency in English and Spanish preferred.
• Experience utilizing SmartCare, TMHP, CARE, or similar electronic health record and service coordination systems preferred.
• Must have a current Texas driver’s license and be insurable under the Center’s insurance.
• Must pass all required pre-employment and annual screenings applicable to the position or services provided, as required by law, regulation, or agency policy, which may include criminal background, nursing registry, MVR, and drug screening based on applicable requirements.

Skills & Abilities:

• Problem Solving: Ability to analyze situations, identify challenges, and develop effective solutions.
• Communication: Strong verbal, written, and electronic communication skills to convey information clearly and professionally.
• Collaboration: Ability to work effectively with others across teams and departments to achieve shared goals.
• Exhibiting Corporate Values: Demonstrates behaviors and decision-making aligned with the organization’s core values and mission.
• Documentation: Proficient in accurately recording, organizing, and maintaining information in various formats.
• Pro ductivity & Reliability: Demonstrates consistent performance, meets deadlines, manages time effectively, and maintains dependability in fulfilling job responsibilities.
• Job Specific Safety: Understands and follows safety protocols and procedures relevant to the role and work environment.

Summary

WHY CHOOSE STARCARE?

Welcome to StarCare Specialty Health System, where your passion for making a difference thrives! At StarCare, we imagine a community where all people have hope and the opportunity to achieve their full potential for health and wellbeing. Here's why you should choose StarCare:

• Impactful Purpose: Contribute to meaningful change as the state-designated Local Authority for mental health, intellectual disabilities, and substance use disorders. Be a catalyst for positive empowerment.
• Comprehensive Care: StarCare offers a broad array of specialty healthcare services that support and empower people as valued members of the community.
• Collaborative Environment: StarCare is proud to work with a network of community stakeholders to ensure all people have access to the healthcare they need.
• Professional Growth : StarCare offers many different opportunities for growth in the fields of mental health, substance use disorders, aging, intellectual & developmental disabilities, veterans, and healthcare administration. Come grow your career with us!
• Legacy of Service: Since 1967, StarCare has provided hope and health to Lubbock, Hockley, Lynn, Crosby, and Cochran counties.

At StarCare Specialty Health System, your work is not a job. It's a fulfilling journey of providing hope and supporting and empowering people as valued members of the community. Ready to get started? We’ve been waiting for you!

EEO Statement:

StarCare Specialty Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.