Mgr, Regional Campus Technology Operations - Savannah, GA

Augusta University; Augusta (GA); On-site; USD 82,800 - 95,200; Full time

Job summary

Augusta University seeks a Manager for Regional Campus Technology Operations to lead IT services across Savannah and other regional sites, coordinating device management, network operations, and end-user support. You will supervise campus IT staff, collaborate with faculty and administrators, and ensure technology aligns with academic and clinical missions.

The role requires a bachelor's degree with 5+ years of IT leadership experience, including supervisory responsibilities.

Qualifications

• Bachelor's degree in a related field with 5+ years of progressively responsible IT experience, including supervisory or management experience.
• Valid state driver's license required.

Responsibilities

• Manage the daily IT operations of regional campus IT support, ensuring device, network, and end-user support.
• Lead planning and implementation of IT services for new facilities and renovations at distributed sites, coordinating with central IT and Facilities.
• Supervise, coach, and evaluate IT staff at regional campuses to ensure high-quality service delivery.
• Collaborate with institutional leadership at remote sites to assess needs and implement solutions for academic, research, and clinical missions.
• Develop, maintain, and enforce IT policies, standards, and procedures across distributed campuses.
• Serve as liaison between regional campuses and enterprise IT leadership for alignment and issue escalation.
• Perform other duties as assigned.

Skills

Supervisory experience

Project management

IT operations

Stakeholder collaboration

Education

Bachelor's degree in related field

Valid driver's license

Tools

ITIL certification

Microsoft certifications

Job description

Mgr, Regional Campus Technology Operations - Savannah, GA

Job ID: 300361

Location: Augusta University – Savannah, GA Campus: Medical College of Georgia, 13040 Abercorn Street, Savannah, GA 31419

Full/Part Time: Full Time

Job Summary

The Manager provides direct leadership for IT operations at regional AU campuses. This includes supervising campus-based IT professionals, coordinating day-to‑day technology support, and managing technology integration for new and existing facilities. The role requires collaboration with faculty, staff, and administrators at regional sites to ensure that academic and clinical activities are fully supported by technology services. The Manager also serves as the primary liaison between distributed campuses and enterprise IT leadership, ensuring alignment of service standards, compliance, and resource allocation.

Responsibilities

• MANAGE THE DAILY OPERATIONS OF IT SUPPORT: Manage the daily operations of IT support at all regional MCG and DCG campuses, including device management, network coordination, and end‑user support.
• LEAD PLANNING AND IMPLEMENTATION: Lead planning and implementation of IT services for new facilities and renovations at distributed sites, coordinating with central IT, Facilities, and campus stakeholders.
• SUPERVISE, COACH, AND EVALUATE IT STAFF: Supervise, coach, and evaluate IT staff assigned to regional campuses, ensuring professional development and high‑quality service delivery.
• COLLABORATE WITH INSTITUTIONAL LEADERSHIP: Collaborate with institutional leadership at remote sites to assess needs, resolve issues, and implement solutions that support academic, research, and clinical missions.
• DEVELOP AND MAINTAIN POLICIES, STANDARDS, AND PROCEDURES: Develop and maintain policies, standards, and procedures to ensure consistency of IT services across all distributed campuses.
• SERVE AS LIAISON BETWEEN REGIONAL CAMPUSES: Serve as liaison between regional campuses and enterprise IT leadership, ensuring strategic alignment and issue escalation.
• OTHER DUTIES: Perform other duties as assigned.

Required Qualifications

• Bachelor's degree from an accredited college or university in a related field with at least five years of professional progressively responsible IT experience, to include supervisory or management experience.
• Valid state driver's license required.

Preferred Qualifications

• Certifications such as ITIL, CompTIA, Microsoft, or related enterprise technology credentials.
• Experience supporting IT operations in academic or healthcare environments.
• Proven success in managing technology planning for new buildings or campus expansions.

Knowledge, Skills, & Abilities

Knowledge

• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of IT service delivery models in higher education and healthcare environments.
• Knowledge of end‑user computing, device management, and distributed site support practices.

Skills

• Strong organizational and project management skills for integrating IT into new facilities.
• Strong problem‑solving skills and ability to make operational decisions independently.
• Detail‑oriented with the ability to multitask and prioritize.
• Excellent interpersonal, verbal, and written communication skills.

Abilities

• Ability to maintain confidentiality.
• Ability to supervise and develop technical staff at remote locations.
• Ability to collaborate with varied stakeholders, including faculty, clinical staff, and administrators.

Shift / Salary / Benefits

Shift: Days; Monday – Friday (work outside of regular business hours may be required)

Position is located in: Savannah, GA

Pay Band: B15

Salary: $82,800/annually – $95,200/annually. Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum‑midpoint) of the position.

Recruitment Period: Until Filled.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees who have been with us for more than six months may be considered for the Tuition Assistance Program.

Conditions of Employment

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• When applicable, the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
• For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post‑secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
• All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver's License Statement

The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position through our Background Check Vendor. The selected candidate must have a valid driver's license.

Other Information

This position is also responsible for promoting a customer‑friendly environment and providing superior service to our patients, students, faculty, and employees. Augusta University is a patient‑and‑family centered care institution, where employees partner every day with patients and families for success. Augusta University is a tobacco‑free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.