Mgr IT

Federal Express Corporation; Tennessee; Hybrid; USD 114,000 - 154,000; Full time

Job summary

Federal Express Corporation seeks a seasoned Commercial Contract Manager to lead the lifecycle of high-value agreements, SOWs, and MSAs. You will partner with Legal, Finance, Procurement, and IT to shape commercial scopes, manage budgets, and ensure governance across multiple vendor programs.

The role requires 5+ years in systems development and proven leadership in contract management, negotiation, and governance within a hybrid, multi-site environment.

Qualifications

• Bachelor's Degree/equivalent in computer science, math or directly related quantitative degree or related field.
• Five (5) years systems development experience which includes programming.
• If position is in mainframe environment, IMS experience.
• If position is in client/server environment, OO development or client/server projects.

Responsibilities

• Oversee the complete contract lifecycle, including drafting, redlining, evaluating, and negotiating high-value SOWs, MSAs, amendments, and renewals.
• Ensure alignment of prioritization, feasibility, and funding approvals.
• Collaborate with Legal, Finance, Procurement, IT and business owners to ensure proper contract structures and SLAs.
• Monitor vendor compliance and manage changes, renewals, or terminations.
• Lead executive reviews and align contracts with business goals and delivery timelines.
• Translate technical requests into well-defined commercial scopes and terms.
• Act as escalation point for vendor Issues and disputes.
• Oversee supplier selection through competitive bidding and commercial analysis.
• Identify opportunities for cost optimization and process improvements.
• Forecast professional services demand and analyze TCO for business cases.

Skills

Leadership

Negotiation

Governance

Financial Fluency

Contract Analytics

Education

Bachelor's degree in computer science or related field

Job description

Essential Functions

• Develop software code.
• Analyze systems and applications.
• Conduct feasibility studies.
• Perform other duties as assigned.

Key Responsibilities

Contract Lifecycle & Governance

• Oversee the complete contract lifecycle, including drafting, redlining, evaluating, and negotiating high-value Statements of Work (SOWs), master service agreements (MSAs), amendments, and contract renewals.
• Ensure that business prioritization, resource feasibility, and initial funding approvals are aligned internally.
• Partner closely with Legal, Finance, Procurement, and IT and business owners to ensure that contract structures, delivery timelines, and performance-based SLAs protect organizational value and satisfy corporate gating processes.
• Monitor vendor compliance against contractual obligations and milestones across multiple simultaneous projects, ensuring that scope changes, renewals, and project cancellations are executed with high administrative rigor.
• Direct executive-level relationship frameworks and business reviews to ensure long-term alignment, delivery quality, and contract compliance.
• Work hand-in-hand with IT leaders and project sponsors to translate technical requests (e.g., pricing transformation, managed services, or resource augmentation) into tightly defined, high-impact commercial scopes.
• Act as the primary escalation point for vendor issues, resolving complex supplier disputes, scope creep, or service level misses.
• Oversee competitive bidding processes, working with Procurement, on supplier selection criteria, commercial evaluations, and final award recommendations.
• Partner with IT and business teams to translate organizational requirements into clear commercial scopes of work (SOWs).
• Identify opportunities for vendor consolidation, cost optimization, and process improvements across the existing supplier ecosystem.
• Lead proactive forecasting of upcoming professional services demand, modeling future run-rates and analyzing Total Cost of Ownership (TCO) to drive fiscal accountability.
• Verify invoice accuracy, cross-reference resource utilization against SOW milestones, and apply contractual credits or penalties where delivery thresholds are missed.
• Manage portfolio spend, budgets, and cost tracking to drive fiscal accountability and realize target savings.
• Conduct total cost of ownership (TCO) and ROI analyses to support executive business cases and sourcing decisions.

Team Leadership & Cross-Functional Alignment

• Foster an environment focused on financial discipline, strong organizational agility, and exceptional service to internal business partners.
• Provide strategic direction, mentorship, and operational guidance to a team of contract and relationship management professionals.
• Develop a collaborative culture focused on continuous improvement, commercial rigor, and high-impact stakeholder service.
• Serve as the primary commercial advisor and escalation point for business unit leaders, translating business needs into actionable contractual strategies.

Bachelor's Degree/equivalent in computer science, math or directly related quantitative degree or related field.

Five (5) years systems development experience which includes programming. Skill in one or more programming languages.

If position is in mainframe environment, complex systems experience on IBM operating systems or microprocessors required. Experience in the technical design and development of major data processing projects. IMS experience.

If position is in client/server environment, systems development experience to include distributed systems is required. Experience in client/server technology, object oriented (OO) development or case tools. Experience in the technical design and development of major client/server projects.

Required Experience & Background

• Professional Background: Proven leadership in Commercial Contract Management, Strategic Vendor Management, Financial, Business or Project Management.
• Commercial Negotiation Expertise: Demonstrated proficiency leading contract negotiations.
• Governance: Demonstrated success working within a structured project management framework.
• Leadership Track Record: Proven experience leading, developing, and motivating teams, as well as influencing cross-functional stakeholders and executive leadership.

Knowledge, Skills, and Abilities

• Knowledge of software and engineering principles. Strong basic management, human relations, and communication skills.
• Strong financial fluency, with strong experience in contract optimization, project budget modeling, financial forecasting, and contract analytics.
• Ability to translate program requirements into clear, outcome-based contract parameters, bridging the gap between internal teams and external suppliers.
• Exceptional negotiation, conflict resolution, and communication skills.
• High organizational agility, with the ability to manage competing priorities in a fast-paced environment.

Pay Range

Pittsburgh, PA: $10,231.53 / mo - $13,812.57 / mo

This is a hybrid position located in Plano, TX or Pittsburgh, PA or Memphis, TN. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

• Right to Work Notice (English) / (Spanish)