Mgr II, Scheduling

chghealthcare; Salt Lake City (UT); On-site; USD 93,000 - 180,000; Full time

Job summary

Locumsmart is seeking a Scheduling Analysis Manager to lead the Scheduling Analyst team within our Business Operations Department. You will oversee day-to-day scheduling workflows between vendor and facility contacts and drive process improvements to support operational success.

The role requires strong leadership, hands-on management of analysts, and the ability to collaborate with cross-functional teams to optimize performance and accountability across the scheduling function.

Qualifications

• College level education or equivalent work experience.
• Minimum 4 years of experience in healthcare staffing, VMS, or with a locum tenens vendor.
• Proven scheduling and operations management experience.
• Strong leadership and people-management skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Experience managing outsourcing/third-party partner relationships.

Responsibilities

• Lead and mentor the Scheduling Analyst team and directly manage scheduling analysts.
• Oversee workflow between vendor and facility contacts and improve scheduling processes.
• Create personalized metrics for each analyst and track KPIs.
• Act as escalation point for scheduling-related issues.
• Coordinate with internal and external stakeholders across departments.
• Maintain scheduling tools and ensure data accuracy.
• Partner with Business Intelligence on reporting and performance indicators.
• Develop budget projections, hiring plans, and team KPIs.

Skills

Leadership

Analytical thinking

Operations management

Communication

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

Locumsmart Platform

Trello

Jira

Qgenda

ShiftAdmin

AMION

Microsoft Office

Job description

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country.

Locumsmart is looking for a Scheduling Analysis Manager to join our Business Operations Department. Scheduling Analyst managers oversee the Scheduling Analyst team who manager the day-to-day interactions and progression of workflow between vendor and facility level contacts. The Scheduling Analysis Manager's primary objective is to lead and develop their team, while also liaising with other departments inside and outside of the organization to improve upon workflow processes and efficiencies.

This role is ideal for a results-oriented professional who thrives in dynamic environments, enjoys managing people and processes, and excels at driving operational success through efficient scheduling strategies.

Responsibilities:

• Lead and mentor a manager responsible for the day-to-day oversight of the Scheduling Analyst team, while also directly managing a group of scheduling analysts.
• Manage, mentor, and develop a team of scheduling analysts, fostering a culture of accountability, collaboration, and continuous improvement through one on one's, team meetings, etc.
• Create personalized metrics for each assigned scheduling analyst based upon level of business assigned.
• Act as first escalation point and adviser for all escalations regarding scheduling, timesheets, or any other SA responsibility.
• Attend regular vendor meetings for all Healthcare organizations where a scheduling analyst is assigned and communicate content of meeting to assigned scheduling analysts.
• Act as the primary liaison between internal teams and outsourcing partners, ensuring alignment on operational goals and resolving scheduling conflicts effectively.
• Manage and maintain various scheduling tools used by the SA team.
• Perform consistent checks of Locumsmart system to ensure cleanliness and accuracy for all scheduling analysts.
• Leverage analytical tools and methods to evaluate scheduling performance, identify trends, and recommend process improvements.
• Serve as the final escalation point for scheduling-related issues, processes, and responsibilities, with the existing department manager acting as the first point of escalation.
• Act as the primary liaison for the Scheduling Analysis team with internal counterparts, including HCO and Vendor Account Managers, Education, Implementation, Client Success, and other cross-functional teams.
• Serve as the subject matter expert on Locumsmart technology for all existing scheduling tools and potential enhancements (e.g., Scheduling & Pooling, ScheduleBot), advising on functionality, adoption, and roadmap priorities.
• Own and advocate for the Scheduling Analysis backlog in Development, prioritizing enhancements that improve accuracy, reduce manual effort, and support business growth.
• Create new workflow processes and improve upon existing ones to drive operational efficiency and support additional business.
• Partner with Business Intelligence on reporting requests and identify new performance indicators that should be tracked at the analyst, team, and department level.
• Build projections for department budget, hiring strategy, and team KPIs based on company goals.

Qualifications:

• Proven experience in scheduling, operations management, or a related field, preferably within a VMS or similar environment.
• Strong leadership skills with the ability to lead a people leader, manage a team, and foster a high performance culture.
• Excellent analytical, organizational, and problem-solving abilities.
• Demonstrated ability to manage relationships with outsourcing or third-party partners effectively.
• Proficiency in scheduling and workforce management tools and systems.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Ability to work effectively in multiple technologies simultaneously.

Education & Years of Experience:

• College level education or equivalent work experience
• Minimum of 4 years of experience in healthcare staffing, VMS, or with a locum tenens vendor

Preferred Skills:

• Experience with any of the following technologies Locumsmart Platform
• Trello
• Jira
• Qgenda
• ShiftAdmin
• AMION
• Previous experience with other VMS platforms
• Proficiency with Microsoft Office Suite

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $92,900 -- $179,700 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more informati