Scheduling Analyst III

Hard Rock International; Florida; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Work-life balance programs

Health and wellness initiatives

Job summary

A leading hospitality company is looking for a Scheduling Analyst to optimize workforce efficiency. This role will develop and manage staffing schedules across various operations, ensuring alignment with business demands while maintaining service standards. Candidates should have a deep understanding of workforce planning software and at least 3 years of experience in scheduling or operational analytics. Excellent communication skills and attention to detail are crucial. Join us to contribute to a thriving environment where team well-being is prioritized.

Qualifications

• 3+ years of experience in workforce planning or scheduling is preferred.
• Strong understanding of labor standards and compliance frameworks.
• Ability to analyze staffing metrics and make data-driven decisions.

Responsibilities

• Develop and maintain weekly and monthly staff schedules.
• Monitor staffing levels based on guest demand.
• Generate and analyze workforce metrics to support decisions.

Skills

Workforce planning software

Operational analytics

Excellent organizational skills

Effective communication

Tools

Virtual Roster

Kronos

Amadeus

RMS

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Overview

The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property. Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President.

Responsibilities

• Labor planning & scheduling: Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals
• Labor planning & scheduling: Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements
• Labor planning & scheduling: Coordinate with department leaders to balance workforce efficiency with service quality
• System administration & Data management: Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions)
• System administration & Data management: Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records
• Performance analysis & continuous improvement: Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making
• Performance analysis & continuous improvement: Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction
• Performance analysis & continuous improvement: Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence
• Cross functional collaboration: Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets
• Cross functional collaboration: Communicate schedule updates and staffing insights clearly to leaders and team members

Knowledge Of

• Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
• Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred)
• Strong understanding of labor standards, scheduling optimization, and compliance frameworks
• Excellent organizational skills with keen attention to detail and accuracy
• Ability to communicate effectively and collaborate across functions

Ability To

• Labor scheduling for designated functions / locations
• Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps
• Develop & monitor labor scheduling KPIs & report out to stakeholders
• Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)