Customer Experience Rep - 11:50am - 8:20pm - Hybrid

L'Oreal USA, Inc; Clearwater (FL); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation packages

Hybrid work schedule

Medical, dental & vision coverage

401(k) with company match

Employee discounts

Paid holidays and vacation

Job summary

SalonCentric, a L'Oreal USA subsidiary, is seeking a Customer Experience Representative in Clearwater, FL. You will handle customer orders and inquiries, document cases, and resolve issues using established procedures. The role emphasizes empathy, clear communication, and timely service.

The position offers a hybrid work arrangement with in-office and remote components, reporting to the Manager, Customer Experience. Fluency in English is required, with Spanish skills preferred.

Qualifications

• Handles high volume calls and inquiries with tact and professionalism.
• Communicates clearly both verbally and in writing with good judgment.
• Maintains accuracy and attention to detail while multitasking.
• Exhibits enthusiasm and proactive attitude for assigned tasks.
• Experience with call center environments is a plus.
• Proficient in Microsoft Office and data entry tasks.

Responsibilities

• Interact directly with customers to support order taking and issue resolution within SOPs.
• Create cases and document information to resolve inquiries.
• Provide value-added services to create moments that matter for customers.

Skills

High-volume calls

Empathy

Oral and written communication

Judgment and decision-making

Multitasking

Enthusiasm

Call center experience

Microsoft Office

Data entry

Overtime flexibility

Fluent English

Spanish language (preferred)

Education

High School diploma or equivalent

Tools

Mosaic

Salesforce

SAP

AWS

Job description

Job Title: Customer Experience Representative Reports To: Manager, Customer Experience

Location: SalonCentric National Operating Center (NOC) - Clearwater, FL

SalonCentric, a wholly owned subsidiary of L'Oreal S.A. is headquartered in St. Petersburg, Florida and is the premier distributor of salon professional products in the USA. Created by L'Oreal USA in 2008 and operating in 48 states, SalonCentric has more than 550 business partners, 585 stores and 260 state and RDA stores. Together We Are Beauty! Our mission is helping salon professionals grow their businesses. And we love doing it! Whether we're narrowing down the perfect product assortment or giving advice face to face, we're here for salon pros every step of the way. While you don't need beauty industry experience to find the perfect SalonCentric job for you, we're looking for people who are passionate about giving salon professionals everything they need to thrive.

At SalonCentric we are committed to creating a Beautiful Place To Work. We understand that your career journey is unique, and we strive to offer an inclusive, diverse and equitable culture to foster your passion and enhance your skills.

We are thrilled to announce we are Hiring Customer Experience Representatives to our Customer Experience Team. This role will be based in beautiful Clearwater FL and will report to the Manager, Customer Experience.

If you love problem-solving, have a proactive mindset, and are energized by helping others, we have the perfect opportunity for you! We are looking for a collaborative and positive team player with excellent communication and technical skills to join our team.

Job Summary: In this role you will provide customer service to a diverse group of assigned beauty professionals, salons and individual stylists as well as internal SalonCentric stakeholders utilizing the portfolio of L'Oreal Professional Product brands and partner brands represented by SalonCentric. You will work with the latest technology offering state of the art customer experiences.

What You'll Do:

• Responsible for direct interaction with customers to support them with order taking and resolution, case creation and information within established standard operating procedures and guidelines for our customer experience policy.
• Use strong customer service ability to provide value added services in a timely and accurate manner to create moments that matter for our customers

Things You're Skilled In:

• Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism
• Outstanding telephone and interpersonal skills incl communicating with empathy
• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Demonstrates an enthusiasm and interest for all assigned tasks.
• Mosaic, Salesforce, SAP, AWS experience preferred
• Fluent oral and written English a must, fluent oral and written Spanish skills preferred
• Call center experience preferred
• High School diploma or equivalency
• Excellent computer skills using Microsoft Office software and data entry experience required
• Ability to work overtime when required

Working at SalonCentric has its perks!

• * Competitive compensation packages
• * Fantastic growth potential
• * Medical, dental & vision coverage
• * Short-term & long-term disability
• * Maternity & paternity leave
• * 401(k) with company match
• * Generous employee discounts
• * Employee assistance programs
• * Paid holidays, vacation, personal time, and summer Fridays!
• * Hybrid work schedule with both in-person and remote work
• * This isn't a full list of the incredible benefits we offer. To learn more, head over to SalonCentric.com

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship is offered for this role.

Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.