Mgr, Catering Sales- InterContinental Mark Hopkins

IHG Hotels & Resorts; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

IHG Hotels & Resorts in San Francisco is seeking a Catering Sales Manager to drive revenue through proactive sales efforts, secure new business, and maintain strong client relationships while ensuring exceptional execution of all events. This role maximizes hotel profitability through strategic sales initiatives and seamless event delivery, while maintaining guest satisfaction.

You will negotiate contracts, guide menu planning, and coordinate with Banquet and operations teams to deliver a

Responsibilities

• Develop and grow a diverse client base (corporate, social, associations, and group business) through proactive sales efforts, including prospecting, qualifying, and closing new business opportunities.
• Respond to inquiries promptly and prepare customized proposals in accordance with departmental guidelines.
• Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy.
• Maintain detailed and up-to-date client information in CRM systems; generate monthly reports, forecasts, and performance insights for assigned segments.
• Collaborate closely with internal departments to ensure all sales agreements are executed effectively; communicate event details and updates as needed to support operational success.
• Guide clients through menu planning, event details, and logistics, coordinating closely with the Banquet team on food & beverage, setup, and décor.
• Conduct site tours, familiarization events, and off-site presentations to showcase the property and drive new business; represent the hotel at industry events and trade shows.
• Oversee event execution, including pre-event inspections of function spaces to ensure all setups align with client expectations and hotel standards.
• Serve as the primary on-site contact during events, delivering a high-touch client experience and resolving any issues in real time.
• Monitor all phases of events (setup, execution, refresh, and breakdown) to ensure adherence to timelines, service standards, and operational procedures.
• Conduct post-event follow-up to assess satisfaction, address feedback, and secure repeat and referral business.
• Support departmental initiatives including sales action plans, annual budgeting, and strategic planning as needed.
• Foster a collaborative, team-oriented environment through strong communication and coordination across all hotel departments.

Job description

Summary of Role

As a Catering Sales Manager, you will drive revenue through proactive sales efforts, secure new business, and maintain strong existing client relationships while ensuring exceptional execution of all events. This role is responsible for maximizing hotel profitability through strategic sales initiatives, contract negotiation, and seamless event delivery - while maintaining high levels of guest satisfaction.

Key Responsibilities

• Develop and grow a diverse client base (corporate, social, associations, and group business) through proactive sales efforts, including prospecting, qualifying, and closing new business opportunities.
• Respond to inquiries promptly and prepare customized proposals in accordance with departmental guidelines.
• Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy.
• Maintain detailed and up-to-date client information in CRM systems; generate monthly reports, forecasts, and performance insights for assigned segments.
• Collaborate closely with internal departments to ensure all sales agreements are executed effectively; communicate event details and updates as needed to support operational success.
• Guide clients through menu planning, event details, and logistics, coordinating closely with the Banquet team on food & beverage, setup, and décor.
• Conduct site tours, familiarization events, and off-site presentations to showcase the property and drive new business; represent the hotel at industry events and trade shows.
• Oversee event execution, including pre-event inspections of function spaces to ensure all setups align with client expectations and hotel standards.
• Serve as the primary on-site contact during events, delivering a high-touch client experience and resolving any issues in real time.
• Monitor all phases of events (setup, execution, refresh, and breakdown) to ensure adherence to timelines, service standards, and operational procedures.
• Conduct post-event follow-up to assess satisfaction, address feedback, and secure repeat and referral business.
• Support departmental initiatives including sales action plans, annual budgeting, and strategic planning as needed.
• Foster a collaborative, team-oriented environment through strong communication and coordination across all hotel departments.

Additional Information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting.
• EEO Is The Law.