Catering Sales Manager

Tandem Hospitality Group, LLC; Fort Smith (AR); On-site; USD 55,000 - 85,000; Full time

Job summary

Tandem Hospitality Group, Fort Smith, AR, seeks a Catering Sales Manager to drive local, corporate, and social catering business and execute events to brand standards.

You will solicit, negotiate, and close contracts, coordinate details with planners, and lead event execution with hotel departments to ensure client satisfaction and repeat business.

Qualifications

• Minimum of 2 years hotel sales/catering experience
• High School Diploma or Equivalent required, college degree preferred
• Proven selling, negotiating and presentation skills
• Knowledge of intermediate sales techniques
• Highly developed customer service skills with strong attention to detail
• Proficient computer skills including Word, PowerPoint, Excel, and Outlook; Opera Cloud experience preferred

Responsibilities

• Solicitation, prospecting, and direct selling in local, corporate, and social catering markets
• Discuss event details with planners and communicate requirements to hotel departments via BEOs
• Prepare proposals, contracts, and other client documents
• Plan and execute on-site events; serve as on-site contact for groups and standalone events
• Coordinate with Food & Beverage and other departments; communicate function arrangements
• Network at events; maintain client relationships and pursuit of repeat business
• Double-check all arrangements against client specifications and correct where needed
• Maximize revenues through up-selling and revenue management strategies
• Communicate regularly with clients before events to finalize contracts and expectations
• Provide accurate menus and coordinate client expectations with catering teams
• Assist in updating client prospects and driving new business opportunities
• Perform other duties as assigned by Director of Sales

Job description

Job Description

The Catering Sales Manager is responsible for soliciting and promoting catering business for the hotel. They are to generate catering business using proactive sales activities in accordance with established hotel brand standards. Responsible for communicating details to assist in the successful execution of catering events.

Job Responsibilities

• Solicitation, prospecting, and direct selling in the local, Corporate and Social Catering market.
• Discuss all event details with planner including room setup, food and beverage, audio visual. Communicate this information clearly and through respective hotel department heads via a catering/meeting banquet event orders
• Prepare proposals, contracts, and other client-requested documents
• Event planning and detailing for booked events
• On-site contact for group and standalone events
• Plan, organize and effectively communicate on-site events including Employee of the Month, internal meetings, etc
• Conduct property tours and convey new service offerings helping to establish new customer relationships in the community.
• Maximize Catering and Banquet revenues wherever possible and minimize erosion of check averages from price-sensitive groups.
• Communication of function-arrangement to all responsible hotel departments via weekly BEO meetings, as well as via email and direct paper & digital communication
• Communication with clients prior to events to initiate, negotiate, and close contracts for all catered functions.
• Creation of profitable menus and distribution of client expectations to Food & Beverage Departments.
• Participate in networking events both on‑site and off‑site. This may include charity and community events as well
• Physically double‑check all function arrangements against specifications of client. Correct where necessary.
• Effective communication and follow‑up to ensure repeat bookings.
• Update and increase client prospects through active prospecting.
• Maximize revenues for the hotel through up‑selling techniques.
• Seeking a self‑starter who is goal oriented, highly detailed and a strong communicator.
• Other duties as assigned by Director of Sales.

Job Qualifications

• High School Diploma or Equivalent required, college degree preferred
• Minimum of 2 years hotel sales/catering experience
• Knowledge of the operations of the hotel industry.
• Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
• Must have proven selling, negotiating and presentation skills.
• Requires knowledge of intermediate sales techniques.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Event Temple and/or Opera Cloud experience preferred.
• The ability to delegate, effectively train and coach
• Must be able to work a flexible schedule including nights, weekends and holidays

Source: Tandem Hospitality Group