Mgr, Catering Sales- InterContinental Mark Hopkins

InterContinental Hotels Group; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

IHG's InterContinental Mark Hopkins San Francisco seeks a Catering Sales Manager to drive revenue through proactive sales, secure new business, and nurture client relationships while ensuring flawless event execution.

You'll negotiate contracts, manage menus with the Banquet team, and coordinate with hotel operations to deliver guest satisfaction. This on-site role offers the opportunity to work at a historic Nob Hill property with robust corporate and social event opportunities.

Qualifications

• Experience in catering or hospitality sales.
• Ability to craft customized proposals and respond quickly.
• Strong negotiation and contract management skills.

Responsibilities

• Develop and grow a diverse client base through proactive sales.
• Prepare customized proposals and manage contracts.
• Coordinate with Banquet team on menus, setup, and decor.
• Oversee event execution from pre‑planning to post‑event follow‑up.

Skills

Proactive sales

Contract negotiation

Client relationship management

Event planning

CRM systems

Proposal development

Job description

Hotel Brand: InterContinental

Location: United States, California, San Francisco

Do you see yourself as a Catering Sales Manager? What's your passion?

At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

As splendid now as when it opened to great fanfare in 1926, the InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Situated at the crest of illustrious Nob Hill, and at the crossing of three cable car lines, this venerable landmark is minutes from Union Square, Chinatown, and the Financial and Theater Districts. Fisherman’s Wharf and the Golden Gate Bridge are just short drives away.

This iconic hotel offers 383 classically elegant rooms including 33 suites; two beautiful ballrooms and 17 meeting rooms comprise over 19,000 square feet of versatile function space; the unique Nob Hill Club; and the legendary Top of the Mark sky-lounge, famed for its panoramic city views and cocktails.

Summary of Role

As a Catering Sales Manager, you will drive revenue through proactive sales efforts, secure new business, and maintain strong existing client relationships while ensuring exceptional execution of all events. This role is responsible for maximizing hotel profitability through strategic sales initiatives, contract negotiation, and seamless event delivery—all while maintaining high levels of guest satisfaction.

Key Responsibilities

• Develop and grow a diverse client base (corporate, social, associations, and group business) through proactive sales efforts, including prospecting, qualifying, and closing new business opportunities.
• Respond to inquiries promptly and prepare customized proposals in accordance with departmental guidelines.
• Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy.
• Maintain detailed and up-to-date client information in CRM systems; generate monthly reports, forecasts, and performance insights for assigned segments.
• Collaborate closely with internal departments to ensure all sales agreements are executed effectively; communicate event details and updates as needed to support operational success.
• Guide clients through menu planning, event details, and logistics, coordinating closely with the Banquet team on food & beverage, setup, and décor.
• Conduct site tours, familiarization events, and off‑site presentations to showcase the property and drive new business; represent the hotel at industry events and trade shows.
• Oversee event execution, including pre‑event inspections of function spaces to ensure all setups align with client expectations and hotel standards.
• Serve as the primary on‑site contact during events, delivering a high‑touch client experience and resolving any issues in real time.
• Monitor all phases of events (setup, execution, refresh, and breakdown) to ensure adherence to timelines, service standards, and operational procedures.
• Conduct post‑event follow‑up to assess satisfaction, address feedback, and secure repeat and referral business.
• Support departmental initiatives including sales action plans, annual budgeting, and strategic planning as needed.
• Foster a collaborative, team‑oriented environment through strong communication and coordination across all hotel departments.

Compensation and Benefits

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.