MFT TOWER LEAD

Envision Technology Solutions; Irvine (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Envision Technology Solutions is seeking a MFT Tower Lead to operate onsite in Irvine, CA. The role will manage and support enterprise MFT platforms, ensuring high availability, security, and reliability of file transfers across production and non-production environments.

You will troubleshoot complex transfer failures, coordinate with cross-functional teams, and drive deployment validations and incident resolutions to maintain SLA commitments.

Qualifications

• Experience maintaining and supporting enterprise MFT platforms (on-prem and cloud).
• Ability to troubleshoot file transfer failures, authentication, certificates, and connectivity issues.

Responsibilities

• Monitor enterprise MFT platforms in production and non-production environments.
• Provide L2/L3 operational support and incident resolution.
• Coordinate with security, network, and infrastructure teams during issue resolution.
• Validate deployments, perform RCA, and ensure secure file transfer services.

Skills

Globalscape EFT

DMZ Gateway

NDM Connect Direct

AWS S3

Kafka

Autosys

XL Deploy

Secure FT Onboarding

L3 escalation

RCA

Deployment Validation

Tools

IBM Sterling Connect Direct

Job description

Role-MFT Tower Lead//Location-Irvine, CA(Onsite)

Must Have Technical/Functional Skills

Globalscape EFT, DMZ Gateway, NDM Connect Direct, AWS S3, Kafka, Autosys, XL Deploy, secure file transfer onboarding, L3 escalation, RCA, testing and deployment validation

The MFT Platform Support Engineer is responsible for supporting, monitoring, troubleshooting, onboarding, validating, and maintaining enterprise Managed File Transfer (MFT) platforms and associated integrations. The role provides L2/L3 operational support, drives incident resolution, performs deployment validations, conducts RCA activities, and ensures secure and reliable file transfer services.

Monitor and support enterprise file transfer platforms across production and non-production environments.

Ensure availability, reliability, and performance of managed file transfer services.

Investigate and resolve file transfer failures, delays, duplicates, and connectivity issues.

Support critical business file exchanges and batch processing workflows.

Coordinate with infrastructure, application, network, and security teams during issue resolution.

Maintain operational documentation, procedures, and knowledge articles.

Monitor daily EFT operations and file transfer activities.

Configure and maintain users, permissions, folders, and trading partner connections.

Support EFT workflows, event rules, and automation processes.

Troubleshoot transfer failures, authentication issues, and certificate-related problems.

Support server upgrades, patching, and environmental changes.

Validate successful file movement and workflow execution.

Support secure external and internal file transfer connectivity.

Troubleshoot communication and connectivity issues through DMZ Gateway.

Validate SSL/TLS certificates and secure communication channels.

Coordinate firewall and network connectivity troubleshooting.

Monitor gateway performance and availability.

Support external partner onboarding activities.

Monitor and support Connect: Direct file transfer processes (IBM Sterling Connect:Direct)

Monitor file transfer integrations utilizing AWS S3 buckets.

Monitor Kafka topics and message flow associated with file processing.

Monitor scheduled jobs and file-processing workflows.

Troubleshoot job failures, dependencies, and delayed schedules.

Perform job restarts and recovery activities.

Support appl ication deployment and release activities.

Validate deployment packages and configurations.

Monitor deployment execution and troubleshoot failures.

Verify successful implementation and post-deployment health checks.

Support rollback activities when required.

Lead troubleshooting efforts across multiple technology teams.

Ensure restoration of critical business services within SLA commitments.

Drive permanent resolution of recurring issues.

Investigate recurring and major production incidents.

Analyze logs, monitoring alerts, application behavior, and infrastructure events.

Identify root causes and contributing factors.

Recommend corrective and preventive actions.

Track remediation activities to closure.