Managed File Transfer (MFT) Support Engineer

5 Star Recruitment; Houston (TX); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

A specialized recruitment agency seeks a Managed File Transfer (MFT) Support Engineer to handle critical incidents, resolve tickets independently, and provide customer support. The ideal candidate should have strong knowledge in Globalscape products, various file transfer protocols, and security measures. Skills in troubleshooting and scripting with Unix and PowerShell are essential. The role requires flexibility for shifts and on-call support, making excellent communication skills vital for success.

Qualifications

• Experience with Globalscape EFT or Managed File Transfer.
• Strong knowledge of SFTP, FTP, and other transfer protocols.
• Hands-on experience with DMZ and RAM configurations.

Responsabilités

• Resolve tickets without escalations as per SLA.
• Provide on-call support and work on shifts.
• Handle critical incidents independently.

Connaissances

Globalscape EFT

SFTP

Networking concepts

PowerShell scripting

Problem-solving

Communication skills

Outils

Putty

WinSCP

FileZilla

Description du poste

Managed File Transfer (MFT) Support Engineer

About the job Managed File Transfer (MFT) Support Engineer

Responsibilities

• Handling tickets or issues without escalations.
• Following all SLA response and resolution principles.
• Willing to work on desired shifts and provide on-call support.
• Solving issues or tickets based on customer approvals.
• Working independently on critical incidents.

Skills

Globalscape and SFTP Tool: Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.

File Transfer Protocols: Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).

Configurations: Hands‑on with DMZ, RAM, and AWE configurations for file transfers.

Incident Management: Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach.

Globalscape Expertise: Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.

Versions: Good command over Globalscape versions 7.x and 8.x.

Availability & Support: Comfortable with shifts (5:30 PM‑2:30 AM / 7:00 PM‑4:00 AM) and on‑call support.

High Availability: Experience on HA servers and RAM agents hosting Globalscape applications.

Security & Encryption: Encryption/decryption, SSL configuration, EFT module setup, and permission group management.

Scripting & Tools: Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.

Utilities: Skilled in Putty, WinSCP, and FileZilla.

Core Strengths: Excellent troubleshooting,, problem classification, root cause diagnosis, and communication skills